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Career at Tamara Leisure Experiences
At Tamara Resorts, we believe that our greatest asset is our dedicated team. We are a dynamic and innovative company that values passion, professionalism, and a commitment to excellence. If you’re looking for a rewarding career in the hospitality industry, you’ve come to the right place.
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For Bangalore- Corporate office
Marketing Automation Specialist : (Job Id: 4237)
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IT Manager : (Job Id: 5518)
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Senior Finance Manager : (Job ID: 5763)
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Senior Executive - IT : (Job ID: 5765)
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Site Engineer : (Job ID: 5388)
Key Accountabilities/Duties & Responsibilities:
Essential qualifications for the role are:
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Assistant Manager - Performance Marketing : (Job ID: 6140)
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Senior General Manager Projects : (Job ID: 1297)
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Engineer - MEP : (Job ID: 5631)
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Corporate Customer Experience Manager : (Job ID: 6381)
Key Accountabilities/Duties & Responsibilities:
Essential qualifications for the role are:
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Safety Engineer : (Job ID: 5794)
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Senior Architect : (Job ID: 6322)
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For The Tamara Coorg
Manager - Hygiene & Sanitation - IT : (Job Id: 1036)
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For The Tamara Kodaikanal
Executive Assistant Manager: (Job ID: 6003)
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Executive Housekeeper : (Job ID: 6387)
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For O by Tamara Coimbatore
Assistant Manager - Sales : (Job ID: 2702)
Key Accountabilities/Duties & Responsibilities:
Essential qualifications for the role are:
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For O by Tamara Trivandrum
Duty Manager : (Job ID: 5284)
Key Accountabilities/Duties & Responsibilities:
- Primarily responsible to ensure that Front Office shifts are running efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.
- Supervises and assign duty roster for F/O team, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel.
- Key Accountabilities/Duties & Responsibilities Greets the VIP guests of the hotel.
- As directed by the Front office Manager, Performs special services for VIP Guest s. Assists in VIP s arrival departure in absence of guest relation officers. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
- Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assists in sending guest messages or faxes.
- Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows Assists in handling room lock problems. Prepares and checks for VIP s arrival and escorts guests to rooms.
- Co-ordinates with all departments concerned in order to maintain Front Office functions properly. Operates the front office computer system in order to assist front office attendants. Checks group department, fit and ensure switchboard makes appropriate wake up calls.
- Handles guest complaints and other related problems and reports on the Assistant Manager s log book.
- Assists reception, business centre, cashier, concierge and bell captain during they are busy. Answers guests inquires, handles complaints and attend to the needs of the guests. Approves and sign for allowances, rebates etc., as required by Front Office Cashier.
- Authorises charges to be made for late departures and/or compliments on them. Promotes and maintains good public relations. Motivates and maintains good staff relations.
- Maintains and be guided of hotel policy on credit/lost and found hotel guests properties. Follows up in credit check report, liaise with credit manager.
- To responsible for front office operation during the absence of Front Office Manager (HO).
- To discuss all matters that needed to follow up with the next shift Reception Manager.
- Approves the working schedule for the front office attendants and submits them to front office manager (HO).
- Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders.
- Assigns and Approves Duty roster for all Front desk staffs
- Provide other duties and services as assign by Front Office Manager. Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
Essential qualifications for the role are:
- Preferred educational qualifications for the role is a degree in BSC Hospitality & Hotel Administration or any other related degree .
- Candidates having a minimum of 4 years of relevant work experience will be preferred for this role.
Executive Chef : (Job ID: 5877)
Key Accountabilities/Duties & Responsibilities:
- Plan and direct food preparation and culinary activities – Estimate food requirements and food/labor costs – Designing new recipes, planning menus, and selecting plate presentations.
- Modify menus or create new ones that meet quality standards – Reviewing staffing levels to meet service, operational, and financial objectives.
- Arrange for equipment purchases and repairs – Recruit and manage kitchen staff – Obtaining feedback on food and service quality, and handling customer complaints.
- Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders. – Ensure proper receiving, storage, and rotation of products to comply with the standards.
- Minimize waste and maximize thorough usage of food through careful ordering, proper and well-organized storage, use of proven recipes, and creative use of leftover food.
- (Review waste/spoilage log) – Manages the kitchen and ensures compliance with all standards of best practices – Ensure that safety standards and sanitary requirements are met each and every day.
- Oversee catering events and may also offer culinary instruction and/or demonstrate culinary techniques. – Review Daily Flash Report and actively involved food and Labor cost controlling.
- Review Sensitive Inventory Item’sheet daily and take proper action for variance.
- Ensure proper equipment operation/maintenance – Ensure that required standards are adhered to in the production and preparation of food – in quality, quantity and safety
- Work towards exceeding customer s expectation by encouraging and promoting high level of service – Ensure all complaints, inquiries, and suggestions by customers are attended to accordingly – Give appropriate support or guidance to members of kitchen when need arises
- Resolve possible disputes within the kitchen and report any unresolved – Promote good team spirit regularly – Ensure all dishes are prepared according to specification and served at the correct quality, portion size, and temperature – Attends to Guest Complaints as and when needed – Ensure end of the inventory is accurate and completed.
- Review Financial Statement of the month and be aware of current financial status – of the operations for all factors. – To hold regular performance appraisals with all senior staff, identifying areas for development and training needs and ensuring that this training is effected.
- Analyze ‘What s Hot, What s Not report from POS system and develop an action plan to ensure maximize Customer Satisfaction as well as financial result of the operation.
- Review Par Stock Level for each item and each department based on current operational situation. – Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards. – Will be the Food safety Team Leader at the Unit and drive the Food safety Standards review and update as per requirements.
- Preferred educational qualifications for the role is a diploma in Hotel Management and Catering Technology or any other related degree .
- Candidates having a minimum of 10 years of relevant work experience will be preferred for this role.
Executive Housekeeper : (Job ID: 6400)
Key Accountabilities/Duties & Responsibilities:
- Ensure the Rooms are made as per the set Standards.
- Prepare annual housekeeping budget.
- Maintain par stock of guest supplies, cleaning supplies, linen and uniform .
- Organize inventories with Finance department and Stores department for linen, Uniform and Fixed assets.
- Responsible for regular pest control activities in the unit as per the schedule.
- Develop and implement Housekeeping systems and procedures.
- Prepare Housekeeping reports for Management information. Coordinate with Purchase department in selecting suppliers for items related to Housekeeping.
- Plan, control and supervise horticulture, landscaping activities.
- Attending and resolving Guest complaints on Housekeeping matters.
- Verification of Housekeeping Supply consignments.
- Organise training for the Housekeeping team and evaluate effectiveness.
- Supervise Laundry Operations and ensure the Laundry delivery to the guest on time.
- Knowledge on Pest control, various floor maintenance
- Preferred educational qualifications for the role is a degree in Bachelor Hotel Management and Catering Technology or any other related degree .
- Candidates having a minimum of 5 years of relevant work experience will be preferred for this role.
General Manager : (Job ID: 6664)
Key Accountabilities/Duties & Responsibilities:
- The General Manager should have an excellent track record of successfully managing and leading a team to sustained high levels of service.
- Responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience.
- A General Manager would also be required to manage between profitability and guest satisfaction measures. Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management and the rooms division.
- Ensure full compliance to hotel operating controls, SOP s, policies, procedures and service standards.
- Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service to drive financial success. Work with hotel department heads to establish goals and objectives that coordinate with the overall organisation s goals and objectives.
- Enable innovation and drive results by executing sales and marketing campaigns, understanding dynamic revenue management and driving profit to the bottom line through strong financial controls.
- Evaluates changes to the guest’s needs, the hotel’s guest mix and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction.
- Demonstrate and promote teamwork among all management and staff while creating an environment in which all associates reach their full potential. Follow property safety and security procedures, liaise with local government officials to ensure Hotel operating safely and legally Assists with procurement of operating supplies for all departments and contracting with third-party vendors for essential equipment and services.
- Complete necessary financial audits Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. Inspect the property for organization and cleanliness.
- Resolve whenever possible and communicate larger issues or anything that might impact the long-term viability of the property to the CEO Learn all relevant systems, including the GPM, PMS, all HR and Accounting tools, guest communication tools, and be ready to train your team Lead all key property issues including capital projects, customer service and refurbishment.
- Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget. Developing improvement actions, carry out costs savings.
- A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
- Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
- Manage and develop the Hotel Executive team to ensure career progression and development.
- Be accountable for responsibilities of department heads and take ownership of all guest complaints. Respond to audits to ensure continual improvement is achieved. Corporate client handling and take part in new client acquisition along with the sales team whenever required.
- Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
- Preferred educational qualifications for the role is a Bachelors Degree in Hotel Management and or any other related degree .
- Candidates having a minimum of 13 years of relevant work experience will be preferred for this role.
For Lilac Hotels, 3rd and 5th Block Jayanagar, Bangalore
Operations Manager : (Job ID: 5520)
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Hotel Manager : (Job ID: 6120)
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Accommodation Manager : (Job ID: 5278)
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For Amal Tamara
Head Of Sales : (Job ID: 6663)
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For Lilac Hotels, Kumbakonam
IT Executive: (Job ID: 4251)
- Responsible for overseeing and handling network configuration, Servers, set up periodic scheduled back up
- Responsible for smooth functioning of the PMS, point of sale, other modules like MMS, accounts etc. and provide support for any issues that may arise.
- Trouble shoot by way of remote access.
- Familiar with working and setting up Call Centre operations, call workflows, App based dialers, reports and MIS
- Set up and maintain all VPN connections for remote accessing the system at a location.
- Ability to troubleshoot hardware and software problems.
- Should be capable of doing Root Cause Analysis on a problem.
- Must know the Network fundamentals, general network setup and device configuration.
- Good knowledge of server hardware, Disk storage technology, I/O devices.
- Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
- Proficient with provisioning MySQL instances and data migration
- Ensure performance, security, and availability of databases
- Prepare documentations and specifications
- Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
- Background in highly available systems and image capture/management systems.
- Extensive knowledge on Active Directory, Management and Implementations.
- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
- Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
- Prepare Policy & Procedures for the IT Department and for the user department.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken.
- Antivirus setup and day to day support.
- Able to plan, assign and take the report from the IT team.
- Maintains a system error / progress logbook and deals with reported problems.
- Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
- Monitors and maintains proper inventory of hardware and software license.
- Is aware of IT Security Policies and ensures implementation through regular staff training.
Accomodation Manager (Job ID: 4215)
- To organise and supervise staff in the cleaning of Guest rooms, corridors, stairs, public areas, toilets, staff changing rooms, linen room and storage rooms.
- Report any maintenance faults and ensure that they are actioned.
- Record any lost property in the relevant lost property book. Lock the property away in designated safe area.
- To ensure that guest dry cleaning is dealt with according to standards.
- Liaise with Reception on room occupation for that night.
- Ensure that any special requirements, e.g. Extra beds, cots, etc. are adhered to.
- Check every room when completed ensuring that it has been serviced to agreed standards.
- Record all rooms status • Review the report on any complaints and/or compliments with the Duty Manager. • Report all accidents in Incident reporting
- To attend the HOD’s daily meeting , as well as any other meeting(s) relevant to the Front office and Housekeeping department.
- Report any suspicious behavior, damage, missing equipment and keys to General Manager.
- Have a personal caring attitude towards guests and staff at all times.
- Store and receive all cleaning materials and goods relevant to the Housekeeping Department according to the regulations laid down.
- To maintain staff moral and create a good working atmosphere.
- Ensure good working relationships with other departments and Management.
- Complete rosters and attendance forecasts in advance saying in line with hotel budget.
- Assist in the recruitment of staff.
- Assist in the training and recording of training according to the Hotel and departmental training plan.
- To have full knowledge of, and be able to act upon the Fire Procedures as laid down in the Hotel Fire Plan and in accordance with the Fire Precautions Act. To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.
- To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
- Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
- Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
- Check all work given to the Room Assistants, Linen Porters, and Maintenance throughout the day to ensure standards are being adhered to.
- Excellent Knowledge on of how to inspect properties.
- Maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
- Knowledge of local and company hygiene, health and safety regulations
- Developing and utilizing check lists for regular preventative maintenance.
- Developing and utilizing check lists for regular cleaning and upkeep.
- Conduct meetings and training sessions as and when required.
- Interview, hire, train, and at times take disciplinary actions on staff members.
- To assist in the development and writing of Housekeeping departmental standards and improved processes.
- To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
- Monitor staff performance to ensure that guests are happy and that the hotel is well run
- Minimize wastage of materials and energy through careful monitoring of staff.
- Train staff on answering guest enquires about hotel policies and services.
- Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
Assistant Food & Beverage Manager : (Job ID 4259)
- Works closely with EAM/ F&B Manager on planning the Day to day F&B Opearations.
- Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
- Preserve excellent levels of internal and external customer service
- Design exceptional menus, purchase goods and continuously make necessary improvements
- Plan & execute the operations of the F&B Department
- Ensure that the company and statutory hygiene standards are maintained in all areas.
- Plan for department budget and review forecast on revenue and expenditure on monthly basis
- Analyze and submit month-end reports and identify deviation from business plan goals
- Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the Department.
- Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to Management upon completion of promotion
- Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
- Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
- Take ownership of budgets and cost control methods to minimize expenses
- Address Guest needs, comments, and complaints
- Adhere to and enforce employee compliance with health, safety, and sanitation standards
- Ensure all employees are working within outlined operating standards
- Identify customers needs and respond proactively to all of their concerns
- Lead F&B team by attracting, recruiting, training and appraising talented personnel
- Establish targets, KPI’s, schedules, policies and procedures
- Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
- Appraise staff performance and provide feedback to improve productivity
- Control operational costs and identify measures to cut waste
- Create detailed reports on weekly, monthly and annual revenues and expenses
- Promote the brand in the local community through word-of-mouth and F&B events
- Explores ways to reach a broader audience (e.g. discounts and social media ads)
- Implement policies and protocols that will maintain future F&B operations
- Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards
For Lilac Hotels, Guruvayur
IT Executive: (Job ID: 5292)
- Responsible for overseeing and handling network configuration, Servers, set up periodic scheduled back up
- Responsible for smooth functioning of the PMS, point of sale, other modules like MMS, accounts etc. and provide support for any issues that may arise.
- Trouble shoot by way of remote access.
- Familiar with working and setting up Call Centre operations, call workflows, App based dialers, reports and MIS
- Set up and maintain all VPN connections for remote accessing the system at a location.
- Ability to troubleshoot hardware and software problems.
- Should be capable of doing Root Cause Analysis on a problem.
- Must know the Network fundamentals, general network setup and device configuration.
- Good knowledge of server hardware, Disk storage technology, I/O devices.
- Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
- Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
- Proficient with provisioning MySQL instances and data migration
- Ensure performance, security, and availability of databases
- Prepare documentations and specifications
- Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
- Background in highly available systems and image capture/management systems.
- Extensive knowledge on Active Directory, Management and Implementations.
- Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
- Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
- Prepare Policy & Procedures for the IT Department and for the user department.
- Managing Disaster Recovery Process and ensuring regular daily backup is taken.
- Antivirus setup and day to day support.
- Able to plan, assign and take the report from the IT team.
- Maintains a system error / progress logbook and deals with reported problems.
- Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
- Monitors and maintains proper inventory of hardware and software license.
- Is aware of IT Security Policies and ensures implementation through regular staff training.
Materials Executive : (Job ID: 5327)
- Monitor vendors for quality, service and price through standard purchasing specifications.
- Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased.
- Calls for quotations for any items costing more than a certain amount (As per company policy) and inquire into prices from various suppliers.
- Sourcing of Vendors and Establish contracts to ensure reduced pricing for all operating areas of the hotel following the set process.
- Coordinate and Receive market list from the Executive Chef on a daily basis and arranges for delivery of those items daily.
- Ensures that all authorised or approved purchase orders are sent to their respective suppliers/vendors for delivery purposes on a daily basis.
- Ensures & verifies that quotations are regularly updated and supplier’s new current price lists are maintained.
- Supports efficient operation of the Purchasing Department in all aspects.
- Research and identify new products and services for the hotel in the market.
- Checks, explain if needed and approves delivered items discrepancy report issued by cost control regarding price and quantity order variances.
- Verify the ‘pending orders’ report on a daily basis, and all pending orders are checked and verified regularly.
- On a daily basis prepare the list of to be cancelled orders and sent to accounts for deletion, with appropriate reasons.
- Issues regularly slow moving item lists. Responsible for monitoring slow moving and dead stock as well as keeping the stock levels in accordance with operational needs.
- Identifies items for standing orders utilising vendor’s logistics for regular deliveries to the hotel based on approved highly consumed items.
- Ensures validity of items available, force issue obsolete items and follows up on action taken for disposal.
- Verifies that all documentation and proper quotations are maintained and filed according to Policy and Procedure requirements.
- Approves all storeroom re-order requests, verifying quantities within the established Min/Max stock levels.
- Responsible for all purchasing functions, quotations, quality and availability.
- Responsible for physical control of all store items until issued, fully documented under strict control procedures (key control, timing schedule, authorised issue requests).
- Responsible for maintaining logical storeroom inventory levels operationally needed.
- Spot checks storeroom requests if properly maintained, verifies quantity requested and issued, proper items received by signatories & ID availability.
- Spot-checks entered system quotations, period validity quotes locked by, etc.
- Ensures that the suppliers follow the rules relating to the hygiene of goods delivered.
- Keeps all records in a way that they can be checked at any time for information or audit purposes.
- Liaison with the Materials Manager, Purchasing Coordinator, Receiving Agent, Stores Team leader and F&B Cost Controller.
- Maintains all documents, files and listings up-to-date and performs his duties in the most efficient manner.
- Responsible for ensuring that all areas under Materials are secure, organized and clean.
- Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.
For Lilac Hotels, 5th Block Jayanagar, Bangalore
Hotel Manager : (Job ID: 4061)
The Manager of Operations is responsible for overseeing all aspects of the hotel’s daily operations, with a focus on delivering a superior guest experience while maintaining cost-effective and efficient processes. This role requires strong leader.
- Recruit, train, and manage a diverse team of operational staff.
- Foster a positive and collaborative work environment.
- Set performance standards and conduct regular evaluations. 2. Guest Satisfaction:
- Ensure the highest level of guest satisfaction by addressing guest concerns and resolving issues promptly.
- Monitor guest reviews and feedback, implementing improvements as needed. 3. Operations Management:
- Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food service (if applicable).
- Develop and implement efficient operational procedures to optimize guest services.
- Monitor and manage room inventory and rates to maximize revenue. 4. Financial Management:
- Develop and manage the hotel’s operational budget.
- Control expenses and cost-effectively manage resources.
- Implement cost-saving initiatives without compromising quality. 5. Quality Assurance:
- Maintain high cleanliness and maintenance standards throughout the hotel.
- Ensure compliance with all safety and health regulations.
- Conduct regular quality checks to ensure consistency in service. 6. Vendor and Supplier Relations:
- Manage relationships with vendors and suppliers to negotiate favourable contracts and ensure timely deliveries.
- Monitor supplier performance and quality of goods and services. 7. Guest Services and Amenities:
- Identify opportunities to enhance guest services and amenities to meet and exceed guest expectations.
- Coordinate with relevant departments to execute improvements. 8. Reporting and Analysis:
- Generate regular reports on key performance indicators and operational metrics.
- Analyse data to identify trends and opportunities for improvement.