Current openings

Career at Tamara Leisure Experiences

At Tamara Resorts, we believe that our greatest asset is our dedicated team. We are a dynamic and innovative company that values passion, professionalism, and a commitment to excellence. If you’re looking for a rewarding career in the hospitality industry, you’ve come to the right place.

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For Bangalore- Corporate office

Sales Manager : (Job ID: 5990)

Key Accountabilities/Duties & Responsibilities:

- Achieving Budgeted revenue, ARR, & room nights. Managing all Group bookings from Corporates and Travel Agents Meeting and developing a business relationship with all Corporate.
- Maintains quality service by establishing and enforcing organization standards.
- Must act as a bridge between the company and its clients Adhering to all policies of The Tamara and briefing corporates about it Make sure the payments been collected at the time of booking.
- Develop Business for TTC, TTK, OBT, and other hotels of The Tamara.
- Define guest requirements and ensures that the guest services offered is effective to their requests. Establishing the Tamara as a niche group travel destination covering all the Business zone in Bangalore by sales calling Negotiates prices with all MICE Ensures that all complaints are reviewed, investigated and follow-up action is initiated.
- Meeting up with decision makers in corporate companies and Travel agents Maintains and ensures the smooth-running operation with all travel agents.
Essential qualifications for the role are:
- Preferred educational qualification is a Bachelor’s degree in Management or any other related field
- Minimum of 4 years of relevant experience

Head Of Sales - North India: (Job ID: 7990)

Key Accountabilities/Duties & Responsibilities:

- Own and drive revenue targets for assigned properties, with clear accountability for room night production and overall topline contribution.
- Develop and execute annual and quarterly sales plans aligned with overall business goals.
- Identify and penetrate new source markets, segments, and key accounts (Corporate, MICE, Travel Trade, Leisure).
- Maximise revenue from upcoming/new properties through pre-opening sales strategies, account mapping, and early market penetration.
- Build and manage relationships with key corporate accounts, TMCs, TAs, Tour Operators and MICE & Event Planners.
- Conduct regular sales calls, client meetings, and presentations to drive share of business.
- Negotiate corporate rate agreements, RFPs, and preferred partnerships.
- Analyse production data, market trends, and competitor activity to refine sales strategy.
- Work closely with Revenue, Marketing, and Property Sales teams to ensure aligned selling and positioning.
- Ensure strong participation in sales roadshows, trade shows, networking events, and client activations.
- Lead, mentor, and drive performance of 2 Sales Managers/Executives.
- Set clear KPIs for the team including Sales Calls, Appointments, Account acquisition & Revenue production
- Conduct regular performance reviews, field accompaniments, and coaching sessions
- Maintain high standards of sales reporting, forecasting, and CRM hygiene.
- Provide accurate monthly production reports, pipeline updates, and market intelligence.
- Ensure all key accounts and activities are well documented and tracked
Essential qualifications for the role are:
- Preferred educational qualification for the role is a graduate degree in hotel management or any other related degree.
- Minimum experience of 12 years is required for this role .

Head Of Learning & Development: (Job ID: 7901)

Key Accountabilities/Duties & Responsibilities:

- Develop and implement comprehensive L&D strategies aligned with the company’s goals and objectives.
- Design, deliver, and evaluate training programs for various departments, including guest services, housekeeping, F&B, and leadership development.
- Identify training needs through performance assessments, feedback mechanisms, and industry trends analysis.
- Collaborate with department heads and HR teams to identify skill gaps and develop targeted training solutions.
- Oversee the creation of training materials, resources, and e-learning platforms to support learning initiatives.
- Monitor and assess the effectiveness of training programs through performance metrics and participant feedback.
- Manage the L&D budget, resources, and external training vendors to optimize learning outcomes.
- Stay updated on industry best practices, emerging trends, and innovations in L&D to continually improve training programs.
- Foster a culture of continuous learning and development among employees, promoting career growth and talent retention. Objectives of the Position.
- Enhance employee performance and productivity through targeted training and development initiatives.
- Support organizational growth and competitiveness by equipping employees with relevant skills and knowledge.
- Improve guest satisfaction and loyalty by ensuring high-quality service delivery through well-trained staff.
- Cultivate a learning culture that encourages innovation, adaptability, and personal development among employees.
Essential qualifications for the role are:
- Preferred educational qualification for the role is a graduate degree in business management or any other related degree .
- Minimum experience of 12 years is required for this role .

Assistant Manager - Finance: (Job ID: 7967)

Key Accountabilities/Duties & Responsibilities:

- Taking responsibility for the planning and execution of financial duties and projects of a company.
- Preparing financial statements, reports, and forecasts for the business to ensure financial stability.
- Drafting budgets, income statements, balance sheets, tax returns, and reports required by regulatory authorities.
- Managing the risks involved in the financial activities of the business.
- Estimating short and long-term financial objectives by setting performance targets.
- Compiling financial reports and supervising month-end processes.
- Drafting procurement processes and signing off on purchase orders.
- Managing and monitoring metrics, KPI tracking, and reports for the financial department.
- Evaluate the financial performance of the organization and measure returns on investments.
- Providing training to staff members regarding financial processes.
- Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
Essential qualifications for the role are:
- Preferred educational qualification for the role is a graduate degree in business management or any other related degree.
- Minimum experience of 6 years is required for this role .

Senior Engineer - PHE & Fire Systems : (Job ID: 7887)

Key Accountabilities/Duties & Responsibilities:

- Design and Planning • Plumbing Systems: • Design water supply systems, ensuring sufficient pressure and flow rates. • Plan drainage, waste, and vent systems for efficient disposal and treatment. • Design stormwater and rainwater harvesting systems. • Ensure compliance with relevant building codes and regulations for sanitation and environmental protection. • Fire Fighting Systems: • Design fire suppression systems, including sprinkler systems, hydrants, and hose reels. • Plan the layout and design of fire alarms and smoke detection systems. • Select suitable fire extinguishing systems (e.g., water, gas, or chemical-based systems) based on building requirements. • Ensure compliance with fire safety regulations and standards (e.g., NFPA, local codes).
- Coordination and Collaboration • Work closely with architects, structural engineers, and mechanical engineers to integrate plumbing and fire systems into overall building design. • Coordinate with contractors and construction teams for the installation of plumbing and firefighting systems. • Ensure proper integration of systems to avoid conflicts with other building services (electrical, HVAC, etc.).
- Installation Supervision • Oversee the installation of plumbing systems, including piping, fixtures, and equipment. • Monitor the installation of firefighting systems, ensuring correct placement and functionality of sprinklers, alarms, and suppression equipment. • Ensure adherence to installation standards and codes, performing quality checks during construction.
- Testing and Commissioning • Conduct testing of plumbing systems to check for leaks, pressure levels, and functionality. • Carry out hydraulic testing of firefighting systems, verifying that sprinklers, hydrants, and alarms function correctly. • Prepare reports on system performance and suggest any necessary adjustments or repairs.
- Maintenance and Troubleshooting • Develop maintenance plans for plumbing and firefighting systems. • Diagnose and troubleshoot system malfunctions or failures. • Provide recommendations for system upgrades or modifications to improve efficiency and safety.
- Compliance and Safety • Ensure all designs and installations comply with local, national, and international standards and regulations (e.g., plumbing codes, fire safety regulations). • Keep up to date with industry standards and implement best practices for water conservation, safety, and fire protection. • Conduct risk assessments and implement preventive measures for fire hazards and water contamination.
- Documentation • Prepare detailed design documentation, including blueprints, CAD drawings, and system layouts. • Maintain records of system specifications, testing results, and maintenance schedules. • Provide as-built drawings after installation for future reference and maintenance.
- Sustainability and Efficiency • Implement sustainable plumbing designs, including water-efficient fixtures and systems. • Design firefighting systems that minimize water wastage while maintaining high effectiveness. • Promote the use of green technologies, such as solar water heaters and eco-friendly fire suppression systems.
- Budgeting and Cost Estimation • Provide accurate cost estimates for plumbing and firefighting systems during the design phase. • Ensure cost-effective solutions without compromising on quality or safety. • Monitor project budgets and ensure efficient resource utilization.
- Training and Awareness • Train facility management teams on the operation and maintenance of plumbing and firefighting systems. • Educate building occupants on water conservation techniques and fire safety procedures.
- Water Treatment Plant (WTP): • Design, installation, and maintenance of systems for water purification and treatment.
- Reverse Osmosis (RO): • Knowledge of RO systems for Design, water filtration, including installation and troubleshooting. • Circulation System: Design and implementation of water circulation systems to ensure efficient distribution across the facility.
- Hot Water System: • Experience in hot water generation, storage, and distribution systems, ensuring energy efficiency and reliability.
- Sewage Treatment Plant (STP): • Comprehensive knowledge of STP Design, operations, including waste management, water recycling, and treatment processes.
Essential qualifications for the role are:
- Preferred educational qualification for the role is a graduate degree in mechanical engineering
- Minimum experience of 6 years is required for this

For The Tamara Marina

HR Manager : (Job Id: 7120)

Key Accountabilities/Duties & Responsibilities:

Assist with day-to-day operations of the HR functions and duties
Provide clerical and administrative support to Corporate Human Resource Manager
Compile and update employee records (hard to soft copies)
Process documentation and prepare reports relating to personal activities (staffing, recruitment, training, grievances, performance evaluations etc.)
Coordinate HR on requirements (meetings, training, surveys etc.) and take minutes
Handle the employee requests regarding human resource issues, rules, and regulations
Assist in payroll preparation by providing relevant data
Communicate with public services when necessary
Properly handle complaints and grievances procedures
Conduct induction to newly hired employees
Allocate and handle staff dormitories and accommodation”

Essential qualifications for the role are:

Preferred educational qualification for the role is a degree in BSc in Human Resources, Organizational Psychology or similar field / MBA – HR) or any other related degree
Minimum of 10 years of relevant experience

For The Tamara Coorg

Manager Plantation : (Job Id: 7670)

Key Accountabilities/Duties & Responsibilities:

Oversees the daily operations of the estate – be responsible for the human capital development, asset utilization and preservation and operational performance.
Inspecting the plantations and prepare submission written report after each visit detailing the state and conditions of all aspects of the estate together with necessary recommendation.
Provide recommendations on all agricultural aspects of the development and operation of the estates conformance to best developed practices. • Ensure all plantations are within the framework of Environment policies and responsibilities.
Ensure all work operations in safe and responsible manner
Planning and managing estate budget to ensure operating expenses and profitability are maximized.
Build relationship with key stakeholders and also local government and community around the estate.
Expertise in development of Landscape development work. • Good Knowledge of trees plantation, gardening floriculture, etc.
Day to day maintenance & up keeping of the estate.
Sound knowledge of horticulture.
Purchase of right fertilizers, overseeing the harvesting of the crops during the harvest season, Market study on product and prices
Responsible for development of Plantations – Extension and Replanting
Understanding Horticulture drawings and ensuring execution of the work.
Supervising gardeners for their work and ensuring quality of the same.
Landscape development & maintenance work According to drawing.
Preparation & submission of reports on Plants inventory, reconciliation & tracking of procurement.
Coordination, motivating, developing and directing people as they work, identifying the best people for the job.
Any other duties delegated by the CEO and General Manager.

Essential qualifications for the role are:

Preferred educational qualification for the role is a graduate degree
Minimum experience of 7 years is required for this role .

For The Tamara Kodaikanal

Assistant Manager - UGE: (Job ID: 7529)

Key Accountabilities/Duties & Responsibilities:

Develop and implement Guest Activities He must develop and implement activities that appeal to a wide range of personalities and ages. He will complete needs assessments to determine how often activities will be offered, how seasons will affect these activities and what space is available for participants.
Resort activities should be appropriate for the location and may reflect a theme. A resort Manager – Guest Experiences must research possible activity ideas, trying or sampling new activities and evaluating them as needed. He must stay informed about new trends in the field to offer popular activities.
Group activities may include sporting activities such as volleyball, games such as trivia, events such as karaoke nights or Coffee tastings, or activities such as crafts and dancing lessons. The Manager must then lead, delegate or implement activities.
Schedule Activities He must create an activity schedule that reflects the resort’s needs. He must vary the activities to ensure the schedule appeals to as many guests as possible. Activity schedules should not interfere with other resort events and may need to complement other scheduled events.
Supervise Activity Team He may need to supervise other activity staff members including lifeguards, sports professionals and other employees. They may also be responsible for training other employees as necessary, introducing them to procedures or new activities as needed.
Communicate Activities to Resort Guests He must also communicate activities to the resort’s guests. They may need to update websites, produce newsletters or make calendars to highlight specific events. Additionally, this Manager may send out invitations, publish brochures and update signage.
Manage and Maintain Recreational Needs A resort Manager – Guest Experiences must have an accurate picture of the activity equipment to which he has access. For special events, he may need to secure tents or extra chairs. If a resort activity In-charge needs extra help, he hires temporary workers, caterers or specialists. He also ensures activity equipment remains clean, prepared and properly maintained.
Provide a Program As Manager, you are responsible for coming up with activities that residents find engaging. Start by taking a look at the current list of activities offered and see which ones are the most popular with residents.
Consult residents to discover which additional activities they would enjoy and select new activities that generate enough interest to warrant being added to your event roster.
When adding new programs, assess if your staff members are qualified to manage them with little to no additional training. Create a calendar of these activities and make sure that you or a staff member are present to lead and oversee the events.
Create and implement a plan to inform residents and guests which activities are scheduled and encourage them to participate.
Train Staff Recruiting staff is another essential task of an activity In-charge. It entails interviewing, hiring and training new employees. Make sure all staff members understand the principles of the company, are able to create the right atmosphere for residents and can demonstrate scheduled activities to guests, as needed.
Reports Part of a Assistant Manager – Guest Experiences job is creating reports for company management. These reports chronicle the amount of money and time spent on activities by staff and how many residents and guests participate.
You may also be required to prepare reports on how the activities meet the departmental goals and progress on community awareness of activity programs. Reports enable management to assess how effective your leadership is and may be used to supplement additional funding requests and grants.
Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.

Essential qualifications for the role are:

Preferred educational qualification for the role is a graduate degree
Minimum of 5 years of relevant experience

For O by Tamara Coimbatore

Assistant Manager - Marketing : (Job ID: 7897)

Key Accountabilities/Duties & Responsibilities:

- Manage and control marketing budgets by using resources effectively.
- Develop and own promotional activities, marketing channels and the production of marketing materials for specific events.
- Implement PR campaigns to celebrate successes and awards and the promotion of products.
- Communicate effectively, to target markets, the amenities and benefits of the hotel, including hotel rooms, food and beverage provisions, conference, banqueting and events.
- Work with third party vendors and maintain professional working relationships with them. Work closely across all hotel departments, seeking proactive opportunities and planned promotions to address specific business challenges, as required.
- Manage and oversee all digital marketing initiatives including Google, social media, email marketing, website, etc. Develop and create marketing and hotel collaterals as and when needed.
- Provide mentoring, coaching and regular feedback to help manage conflict, improve team member performance, and recognize good performance.
- Educate and train marketing team that is responsible for developing new and implementing existing marketing strategies. Ensure team members are properly trained and have the tools and equipment to carry out job duties.

Essential qualifications for the role are:

- Preferred educational qualification for the role is a graduate degree in business management or any other related degree.
- Minimum experience of 5 years is required for this role .

For O by Tamara Trivandrum

Assistant Manager - Sales : (Job ID: 6573)

Key Accountabilities/Duties & Responsibilities:

Develop and maintain relationship with the referral channel among medical fraternity ( rural doctors, Specialty and Super Specialty doctors (Institutional) of the Bangalore Urban and Rural Develop and maintain sales and engagement strategies with CMO s, RWA s, Clubs and Associations and other social platforms) of the Bangalore Urban and Rural territory Execute sales strategy and deliver sales targets from the above channel Growth and maintaining the active referral base to meet company s targets Determine to achieve the Budget (Number and Revenue) on Monthly/quarterly/Half yearly and Annual Basis.
Segregate the Budget among different sales parameters and take responsibility to achieve the 70-75% of overall budget of team. Plan and execute all promotional activity in line with events and others to deliver sales target and to achieve active referral base Referral channel loyalty and retention Cost to Revenue Ratio for the referral business Point of contact with referral channel Keep the reporting manager informed on work on a day to day basis and discuss on sales plan and other sales related issues at regular intervals. Defining the market, understanding the competitor s strength and weakness, Competitor s marketing strategies and keep the reporting manager informed as on when required. Maintain and analyse the sales statistics (Number and Revenue) on daily and weekly basis to keep on track with the projected budget.

Essential qualifications for the role are:

Preferred educational qualifications for the role is a degree in Bachelor of Business Administartion or any other related degree.
Candidates having a minimum of 6 years of relevant work experience will be preferred for this role

For Lilac Hotels, 3rd and 5th Block Jayanagar, Bangalore

Operations Manager : (Job ID: 5520)

Key Accountabilities/Duties & Responsibilities:

Team Leadership:
- Recruit, train, and manage a diverse team of operational staff.
- Foster a positive and collaborative work environment.
- Set performance standards and conduct regular evaluations.
Guest Satisfaction:
- Ensure the highest level of guest satisfaction by addressing guest concerns and resolving issues promptly.
- Monitor guest reviews and feedback, implementing improvements as needed.
Operations Management:
- Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food service (if applicable).
- Develop and implement efficient operational procedures to optimize guest services.
- Monitor and manage room inventory and rates to maximize revenue.
Financial Management:
- Develop and manage the hotel’s operational budget.
- Control expenses and cost-effectively manage resources.
- Implement cost-saving initiatives without compromising quality.
Quality Assurance:
- Maintain high cleanliness and maintenance standards throughout the hotel.
- Ensure compliance with all safety and health regulations.
- Conduct regular quality checks to ensure consistency in service.
Vendor and Supplier Relations:
- Manage relationships with vendors and suppliers to negotiate favourable contracts and ensure timely deliveries.
- Monitor supplier performance and quality of goods and services.
Guest Services and Amenities:
- Identify opportunities to enhance guest services and amenities to meet and exceed guest expectations.
- Coordinate with relevant departments to execute improvements.
Reporting and Analysis:
- Generate regular reports on key performance indicators and operational metrics.
- Analyse data to identify trends and opportunities for improvement.

Essential qualifications for the role are:

A degree in BSc Hotel Managament would be preferred for the role with a work experience of 5 years

Hotel Manager : (Job ID: 6120)

Key Accountabilities/Duties & Responsibilities:

The Hotel Manager should have an excellent track record of successfully managing and leading a team to sustained high levels of service.
Responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience.
A Hotel Manager would also be required to manage between profitability and guest satisfaction measures. Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management and the rooms division.
Ensure full compliance to hotel operating controls, SOP s, policies, procedures and service standards. Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service to drive financial success. Work with hotel department heads to establish goals and objectives that coordinate with the overall organisation s goals and objectives.
Enable innovation and drive results by executing sales and marketing campaigns, understanding dynamic revenue management and driving profit to the bottom line through strong financial controls. Evaluates changes to the guest’s needs, the hotel’s guest mix and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction.
Demonstrate and promote teamwork among all management and staff while creating an environment in which all associates reach their full potential.
Follow property safety and security procedures, liaise with local government officials to ensure Hotel operating safely and legally Assists with procurement of operating supplies for all departments and contracting with third-party vendors for essential equipment and services.
Complete necessary financial audits Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel. Inspect the property for organization and cleanliness.
Resolve whenever possible and communicate larger issues or anything that might impact the long-term viability of the property to the CEO Learn all relevant systems, including the GPM, PMS, all HR and Accounting tools, guest communication tools, and be ready to train your team Lead all key property issues including capital projects, customer service and refurbishment.
Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly. Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs. Manage and develop the Hotel Executive team to ensure career progression and development.
Be accountable for responsibilities of department heads and take ownership of all guest complaints. Respond to audits to ensure continual improvement is achieved. Corporate client handling and take part in new client acquisition along with the sales team whenever required. Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.

Essential qualifications for the role are:

Preferred candidate for this role would have a degree in Bachelor Of Hotel Management or any other related degree with a minimum of 13 years of relevant experience.

Accommodation Manager : (Job ID: 5278)

Key Accountabilities/Duties & Responsibilities:

To organise and supervise staff in the cleaning of Guest rooms, corridors, stairs, public areas, toilets, staff changing rooms, linen room and storage rooms.
Report any maintenance faults and ensure that they are actioned.
Record any lost property in the relevant lost property book. Lock the property away in designated safe area.
To ensure that guest dry cleaning is dealt with according to standards.
Liaise with Reception on room occupation for that night.
Ensure that any special requirements, e.g. Extra beds, cots, etc. are adhered to.
Check every room when completed ensuring that it has been serviced to agreed standards.
Record all rooms status • Review the report on any complaints and/or compliments with the Duty Manager.
Report all accidents in Incident reporting.
To attend the HOD’s daily meeting , as well as any other meeting(s) relevant to the Front office and Housekeeping department.
Report any suspicious behavior, damage, missing equipment and keys to General Manager.
Have a personal caring attitude towards guests and staff at all times.
Store and receive all cleaning materials and goods relevant to the Housekeeping Department according to the regulations laid down.
To maintain staff moral and create a good working atmosphere.
Ensure good working relationships with other departments and Management.
Complete rosters and attendance forecasts in advance saying in line with hotel budget.
Assist in the recruitment of staff. Assist in the training and recording of training according to the Hotel and departmental training plan.
To have full knowledge of, and be able to act upon the Fire Procedures as laid down in the Hotel Fire Plan and in accordance with the Fire Precautions Act. To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.

Essential qualifications for the role are:

Preferred candidate for this role would have a degree in Bachelor Of Hotel Management or any other related degree with a minimum of 8 years of relevant experience

For Amal Tamara

Head Of Sales : (Job ID: 6663)

Key Accountabilities/Duties & Responsibilities:

“Sales Strategy Development: Develop and implement a comprehensive sales and revenue generation strategy for Amal Tamara , aligned with the group’s overall business objectives.
Market Analysis: Continuously monitor market trends, competitor activities, and customer preferences to identify growth opportunities and potential threats. Use this information to adjust sales strategies accordingly.
Revenue Optimization: Work closely with Revenue Management teams to optimize pricing strategies, packages, and promotions to drive revenue growth while maintaining healthy profit margins.
Client Relationship Management: Build and maintain strong relationships with key clients, travel agencies, corporate accounts, and partners to foster long-term partnerships and secure a steady flow of business.
Sales Performance Monitoring: Establish and track key performance indicators (KPIs) for the sales team, regularly reviewing and analyzing sales reports to identify areas for improvement and implementing corrective measures.
Sales Collateral and Marketing Support: Collaborate with the marketing team to develop effective sales collateral, presentations, and promotional materials to support sales efforts.
Budget Management: Prepare and manage the sales department’s budget, ensuring efficient allocation of resources to achieve revenue targets.
Cross-functional Collaboration: Work closely with other departments such as Operations, Food & Beverage, and Events to ensure seamless coordination and guest satisfaction, contributing to overall revenue growth.
Sales Training and Development: Implement ongoing training programs to enhance the sales team’s product knowledge, selling skills, and customer service standards.
Reporting and Documentation: Prepare and submit regular sales reports, forecasts, and other relevant documentation to the Director of Sales and Marketing and executive leadership”.

For Lilac Hotels, Kumbakonam

IT Executive: (Job ID: 4251)

Responsible for overseeing and handling network configuration, Servers, set up periodic scheduled back up
Responsible for smooth functioning of the PMS, point of sale, other modules like MMS, accounts etc. and provide support for any issues that may arise.
Trouble shoot by way of remote access.
Familiar with working and setting up Call Centre operations, call workflows, App based dialers, reports and MIS
Set up and maintain all VPN connections for remote accessing the system at a location.
Ability to troubleshoot hardware and software problems.
Should be capable of doing Root Cause Analysis on a problem.
Must know the Network fundamentals, general network setup and device configuration.
Good knowledge of server hardware, Disk storage technology, I/O devices.
Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
Proficient with provisioning MySQL instances and data migration
Ensure performance, security, and availability of databases
Prepare documentations and specifications
Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
Background in highly available systems and image capture/management systems.
Extensive knowledge on Active Directory, Management and Implementations.
Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
Prepare Policy & Procedures for the IT Department and for the user department.
Managing Disaster Recovery Process and ensuring regular daily backup is taken.
Antivirus setup and day to day support.
Able to plan, assign and take the report from the IT team.
Maintains a system error / progress logbook and deals with reported problems.
Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
Monitors and maintains proper inventory of hardware and software license.
Is aware of IT Security Policies and ensures implementation through regular staff training.

Accomodation Manager (Job ID: 4215)

To organise and supervise staff in the cleaning of Guest rooms, corridors, stairs, public areas, toilets, staff changing rooms, linen room and storage rooms.
Report any maintenance faults and ensure that they are actioned.
Record any lost property in the relevant lost property book. Lock the property away in designated safe area.
To ensure that guest dry cleaning is dealt with according to standards.
Liaise with Reception on room occupation for that night.
Ensure that any special requirements, e.g. Extra beds, cots, etc. are adhered to.
Check every room when completed ensuring that it has been serviced to agreed standards.
Record all rooms status • Review the report on any complaints and/or compliments with the Duty Manager. • Report all accidents in Incident reporting
To attend the HOD’s daily meeting , as well as any other meeting(s) relevant to the Front office and Housekeeping department.
Report any suspicious behavior, damage, missing equipment and keys to General Manager.
Have a personal caring attitude towards guests and staff at all times.
Store and receive all cleaning materials and goods relevant to the Housekeeping Department according to the regulations laid down.
To maintain staff moral and create a good working atmosphere.
Ensure good working relationships with other departments and Management.
Complete rosters and attendance forecasts in advance saying in line with hotel budget.
Assist in the recruitment of staff.
Assist in the training and recording of training according to the Hotel and departmental training plan.
To have full knowledge of, and be able to act upon the Fire Procedures as laid down in the Hotel Fire Plan and in accordance with the Fire Precautions Act. To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.
To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
Check all work given to the Room Assistants, Linen Porters, and Maintenance throughout the day to ensure standards are being adhered to.
Excellent Knowledge on of how to inspect properties.
Maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
Knowledge of local and company hygiene, health and safety regulations
Developing and utilizing check lists for regular preventative maintenance.
Developing and utilizing check lists for regular cleaning and upkeep.
Conduct meetings and training sessions as and when required.
Interview, hire, train, and at times take disciplinary actions on staff members.
To assist in the development and writing of Housekeeping departmental standards and improved processes.
To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
Monitor staff performance to ensure that guests are happy and that the hotel is well run
Minimize wastage of materials and energy through careful monitoring of staff.
Train staff on answering guest enquires about hotel policies and services.
Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.

Assistant Food & Beverage Manager : (Job ID 4259)

Works closely with EAM/ F&B Manager on planning the Day to day F&B Opearations.
Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
Preserve excellent levels of internal and external customer service
Design exceptional menus, purchase goods and continuously make necessary improvements
Plan & execute the operations of the F&B Department
Ensure that the company and statutory hygiene standards are maintained in all areas.
Plan for department budget and review forecast on revenue and expenditure on monthly basis
Analyze and submit month-end reports and identify deviation from business plan goals
Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the Department.
Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to Management upon completion of promotion
Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
Take ownership of budgets and cost control methods to minimize expenses
Address Guest needs, comments, and complaints
Adhere to and enforce employee compliance with health, safety, and sanitation standards
Ensure all employees are working within outlined operating standards
Identify customers needs and respond proactively to all of their concerns
Lead F&B team by attracting, recruiting, training and appraising talented personnel
Establish targets, KPI’s, schedules, policies and procedures
Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
Appraise staff performance and provide feedback to improve productivity
Control operational costs and identify measures to cut waste
Create detailed reports on weekly, monthly and annual revenues and expenses
Promote the brand in the local community through word-of-mouth and F&B events
Explores ways to reach a broader audience (e.g. discounts and social media ads)
Implement policies and protocols that will maintain future F&B operations
Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards

For Lilac Hotels, Guruvayur

Assistant Manager Materials: (Job ID: 6920)

Key Accountabilities/Duties & Responsibilities:

Monitor vendors for quality, service and price through standard purchasing specifications.
Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased
Calls for quotations for any items costing more than a certain amount (As per company policy) and inquire into prices from various suppliers.
Sourcing of Vendors and Establish contracts to ensure reduced pricing for all operating areas of the hotel following the set process
Coordinate and Receive market list from the Executive Chef on a daily basis and arranges for delivery of those items daily.
Ensures that all authorised or approved purchase orders are sent to their respective suppliers/vendors for delivery purposes on a daily basis.
Ensures & verifies that quotations are regularly updated and supplier s new current price lists are maintained.
Supports efficient operation of the Purchasing Department in all aspects.
Research and identify new products and services for the hotel in the market.
Checks, explain if needed and approves delivered items discrepancy report issued by cost control regarding price and quantity order variances.
Verify the ‘pending orders’ report on a daily basis, and all pending orders are checked and verified regularly.
On a daily basis prepare the list of to be cancelled orders and sent to accounts for deletion, with appropriate reasons.
Issues regularly slow moving item lists. Responsible for monitoring slow moving and dead stock as well as keeping the stock levels in accordance with operational needs.
Identifies items for standing orders utilising vendor’s logistics for regular deliveries to the hotel based on approved highly consumed items.
Ensures validity of items available, force issue obsolete items and follows up on action taken for disposal.
Verifies that all documentation and proper quotations are maintained and filed according to Policy and Procedure requirements.
Approves all storeroom re-order requests, verifying quantities within the established Min/Max stock levels.
Responsible for all purchasing functions, quotations, quality and availability.
Responsible for physical control of all store items until issued, fully documented under strict control procedures (key control, timing schedule, authorised issue requests).
Responsible for maintaining logical storeroom inventory levels operationally needed.
Spot checks storeroom requests if properly maintained, verifies quantity requested and issued, proper items received by signatories & ID availability. – Spot-checks entered system quotations, period validity quotes locked by, etc.
Ensures that the suppliers follow the rules relating to the hygiene of goods delivered.
Keeps all records in a way that they can be checked at any time for information or audit purposes.
Liaison with the Materials Manager, Purchasing Coordinator, Receiving Agent, Stores Team leader and F&B Cost Controller
Maintains all documents, files and listings up-to-date and performs his duties in the most efficient manner.
Responsible for ensuring that all areas under Materials are secure, organized and clean.
Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

Essential qualifications for the role are:

Preferred educational qualifications for the role is a degree in Bachelor Hotel Management and Catering Technology or any other related degree .
Candidates having a minimum of 5 years of relevant work experience will be preferred for this role.

For Lilac Hotels, 5th Block Jayanagar, Bangalore

Hotel Manager : (Job ID: 4061)

The Manager of Operations is responsible for overseeing all aspects of the hotel’s daily operations, with a focus on delivering a superior guest experience while maintaining cost-effective and efficient processes. This role requires strong leader.

Recruit, train, and manage a diverse team of operational staff.
Foster a positive and collaborative work environment.
Set performance standards and conduct regular evaluations. 2. Guest Satisfaction:
Ensure the highest level of guest satisfaction by addressing guest concerns and resolving issues promptly.
Monitor guest reviews and feedback, implementing improvements as needed. 3. Operations Management:
Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food service (if applicable).
Develop and implement efficient operational procedures to optimize guest services.
Monitor and manage room inventory and rates to maximize revenue. 4. Financial Management:
Develop and manage the hotel’s operational budget.
Control expenses and cost-effectively manage resources.
Implement cost-saving initiatives without compromising quality. 5. Quality Assurance:
Maintain high cleanliness and maintenance standards throughout the hotel.
Ensure compliance with all safety and health regulations.
Conduct regular quality checks to ensure consistency in service. 6. Vendor and Supplier Relations:
Manage relationships with vendors and suppliers to negotiate favourable contracts and ensure timely deliveries.
Monitor supplier performance and quality of goods and services. 7. Guest Services and Amenities:
Identify opportunities to enhance guest services and amenities to meet and exceed guest expectations.
Coordinate with relevant departments to execute improvements. 8. Reporting and Analysis:
Generate regular reports on key performance indicators and operational metrics.
Analyse data to identify trends and opportunities for improvement.