Current openings

• Marketing Automation Strategy: Develop and implement comprehensive marketing automation strategies to streamline processes, improve efficiency, and maximize ROI across all marketing initiatives.
• Campaign Management:Oversee the end-to-end execution of marketing campaigns, including email marketing, lead nurturing, segmentation, and personalization, using platforms such as Salesforce Marketing Cloud, Zoho Campaigns, and HubSpot.
• Platform Management: Manage and optimize marketing automation platforms, including Salesforce, Zoho, HubSpot, and other relevant tools, to drive efficiency and effectiveness in campaign delivery.
• Data Analysis:Analyze campaign performance metrics, customer data, and user behavior to identify insights, trends, and opportunities for optimization and personalization.
• Lead Generation and Nurturing: Implement lead generation and nurturing programs to drive qualified leads through the sales funnel, optimize conversion rates, and enhance customer retention.
• Content Development: Collaborate with the content team to develop compelling content assets tailored to different segments of the target audience and stages of the customer journey.
• A/B Testing and Optimization: Conduct A/B tests to optimize email content, subject lines, CTAs, and other elements to improve engagement, conversion rates, and overall campaign performance.
• Integration and Automation: Integrate marketing automation systems with CRM platforms, website analytics tools, and other marketing technologies to ensure seamless data flow, lead management, and attribution.
• Compliance and Best Practices:Stay abreast of industry best practices, regulations, and guidelines related to email marketing, data privacy, marketing automation, and CRM integration.
• Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including marketing, sales, IT, and customer service, to align marketing automation initiatives with business objectives and priorities.

• Preferred educational qualifications for the role are a Bachelor’s degree in Marketing, Business Administration, or related field.
• Candidates having a minimum work experience of 5 years in marketing automation, email marketing, campaign management, and CRM integration will be preferred for this role.
• Proficiency in marketing automation platforms such as Salesforce Marketing Cloud, Zoho Campaigns, HubSpot, or similar tools.
• Strong analytical skills with the ability to interpret data, generate actionable insights, and drive data-driven decision-making.
• Excellent communication, presentation, and interpersonal skills, with the ability to collaborate effectively in a cross-functional team environment.
• Detail-oriented with a focus on delivering high-quality results, meeting deadlines, and exceeding performance targets.
• Experience with HTML/CSS, email template design, and familiarity with APIs and scripting languages is a plus.
• Relevant certifications in marketing automation platforms, CRM systems, or related areas are desirable.

• Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems and other software vendors. Ability to troubleshoot hardware and software problems.
• Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure. Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, I/O devices. Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge on Active Directory, Management and Implementations. Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software. Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department. Managing Disaster Recovery Process and ensuring regular daily backup is taken. Antivirus setup and day to day support. Able to plan, assign and take the report from the IT team.
• Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment. Ensure that policies and procedure relating to PCI compliance are updated. Maintains a system error / progress logbook and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures. Monitors and maintains proper inventory of hardware and software license.
• Is aware of IT Security Policies and ensures implementation through regular staff training. Keep updated with latest hotel technology and security risks on a regular basis. Able to perform other IT or Systems related task assigned by the management.

• Preferred educational qualifications for the role is a Bachelor of Information Systems Management ( BIS) degree.
• Candidates having a minimum relevant work experience of 5 years in the hospitality sector will be preferred for this role.

• Oversee corporate governance practices and ensure compliance with statutory and regulatory requirements.
• Organise and manage board meetings, including preparing agendas, minutes, resolutions and assign action tasks.
• Draft, review, and negotiate a wide range of commercial contracts, including NDAs, service agreements, manpower sourcing agreements, etc.
• Conduct due diligence for investment transactions.
• Conduct legal research and stay updated on changes in corporate laws, regulations, and legal trends relevant to the business.
• Provide or facilitate provision of legal opinion to internal business units (Operations, Finance, Business Development, etc.)
• Liaise with external advisors and vendors as may be necessary.

• Preferred educational qualifications for the role is a Bachelor’s degree in law (LLB) along with Company Secretary qualification.
• Candidates having a minimum of 4-5 years of work experience in a similar role, preferably in a large or diversified organisation will be preferred for this role.
• In-depth knowledge of Companies Act and familiarity with commercial agreements.
• Knowledge of regulatory compliance, corporate governance, and the legal aspects of business operations Skills.
• Excellent drafting, negotiation and communication skills.
• Strong attention to detail and analytical skills.
• Ability to manage multiple tasks and meet deadlines effectively.
• Ability to work independently and collaborate within a team.
• High ethical standards and a strong sense of professional responsibility.
• Strong interpersonal skills and ability to work at all levels within the organization.

• Assisting in the preparation of Budget & Forecast reports.
• Reviewing Financial Reports on a regular basis and monitoring operational issues, business flow and associate performance.
• Ensuring timely payments of statutory dues like, GST, Professional Tax, TDS, Provident Fund, ESI, Property Tax, Government License.
• Responsible for preparing monthly MIS statements, variance reports etc.
• Timely payment of foreign remittance for import of goods, travel agent commission and service bill payment.
• Managing activities related to Accounts receivables, Accounts Payables
• Verification of Agreements/contracts & PO.
• Reconciliation of General Ledger accounts, Unit Balances.
• Preparing of SOP/process note for operations.

• Preferred educational qualifications for the role is a Chartered Accountant Qualification.
• Candidates having a minimum of 10 + years of relevant experience will be preferred for this role.

• Responsible for smooth functioning of the PMS, point of sale, other modules like MMS, accounts etc. and provide support for any issues that may arise.
• Trouble shoot by way of remote access. ï‚· Familiar with working and setting up Call Centre operations, call workflows, App based dialers, reports and MIS.
• Set up and maintain all VPN connections for remote accessing the system at a location.
• Ability to troubleshoot hardware and software problems.
• Should be capable of doing Root Cause Analysis on a problem.
• Must know the Network fundamentals, general network setup and device configuration.
• Good knowledge of server hardware, Disk storage technology, I/O devices.
• Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
• Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
• Proficient with provisioning MySQL instances and data migration.
• Ensure performance, security, and availability of databases.
• Prepare documentations and specifications.
• Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
• Background in highly available systems and image capture/management systems.
• Extensive knowledge on Active Directory, Management and Implementations.
• Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
• Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
• Prepare Policy & Procedures for the IT Department and for the user department.
• Managing Disaster Recovery Process and ensuring regular daily backup is taken.
• Antivirus setup and day to day support. ï‚· Able to plan, assign and take the report from the IT team.
• Maintains a system error / progress logbook and deals with reported problems.
• Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
• Monitors and maintains proper inventory of hardware and software license.
• Is aware of IT Security Policies and ensures implementation through regular staff training.

• Preferred educational qualifications for the role is a diploma in the related field.
• Candidates having a minimum work experience of atleast 2 years in the hospitality sector will be preferred for this role.

• People Manager
• Supervision and Coordination with Consultants, Contractors and PMC S for execution at the site.
• Budget Analysis on various projects for proposing it to latest undertakings.
• Design and analysis for optimal MEP systems at various projects.
• Comparing and analysing the expenses and performance of various existing systems at different projects to create a database.
• Keep track on the latest development in the field for making the installed systems up to date.
• Exposure in HVAC & Plumbing, STP, Fire Fighting specially in Hotel construction division.
• Should be ready to travel across locations.

• Preferred educational qualifications for the role is a degree in Bachelor of Engineering( Mechanical).
• Candidates having a minimum of 5 years of relevant work experience is preferred for this role.

Key Accountabilities/Duties & Responsibilities:

• To maintain existing MEP related systems To coordinate for electrical works for the complete building Check and verify materials received at site as per specification.
• Taking care of day to day activity Assisting other engineers with projects.
• Should be able to follow instructions – conducting research, and writing reports.
• Keep and update progress on either a copy of the training plan/record.

Essential qualifications for the role are:

• Preferred educational qualifications for the role is a degree of Bachelor of Engineering (Civil).
• Candidates having a minimum of 4 years of relevant work experience is preferred for this role.

• Sales Strategy Development: Develop and implement a comprehensive sales and revenue generation strategy for the cluster of hotels and resorts, aligned with the group’s overall business objectives.
• Market Analysis: Continuously monitor market trends, competitor activities, and customer preferences to identify growth opportunities and potential threats. Use this information to adjust sales strategies accordingly.
• Team Leadership: Lead and mentor a team of Sales Managers and Executives across multiple properties, providing guidance, motivation, and training to ensure high performance and achievement of targets.
• Revenue Optimization: Work closely with Revenue Management teams to optimize pricing strategies, packages, and promotions to drive revenue growth while maintaining healthy profit margins.
• Client Relationship Management: Build and maintain strong relationships with key clients, travel agencies, corporate accounts, and partners to foster long-term partnerships and secure a steady flow of business.
• Sales Performance Monitoring: Establish and track key performance indicators (KPIs) for the sales team, regularly reviewing and analyzing sales reports to identify areas for improvement and implement corrective measures.
• Sales Collateral and Marketing Support: Collaborate with the marketing team to develop effective sales collateral, presentations, and promotional materials to support sales efforts.
• Budget Management: Prepare and manage the sales department’s budget, ensuring efficient allocation of resources to achieve revenue targets.
• Cross-functional Collaboration: Work closely with other departments such as Operations, Food & Beverage, and Events to ensure seamless coordination and guest satisfaction, contributing to overall revenue growth.
• Sales Training and Development: Implement ongoing training programs to enhance the sales team’s product knowledge, selling skills, and customer service standards.
• Reporting and Documentation: Prepare and submit regular sales reports, forecasts, and other relevant documentation to the VP of Sales and Marketing and executive leadership.

• Preferred educational qualifications for the role is a Post Graduate degree in Master of Toursim Management(MTM) or any other related degree.
• Candidates having a minimum of 12 years of relevant work experience is preferred for this role
• Candidates must have Sales Force Management skills and Customer Relationship Management Skills.

• Strategize and own the entire paid marketing strategy to acquire users through multiple paid channels (Social, Search) to drive awareness and leads Use a data-driven approach to build campaigns, evaluate insights on strategy and performance.
• Explore new channels to drive traffic and acquisition which includes performance marketing strategies Budget, Manage and review marketing spend efficiently and effectively across channels including Facebook campaigns, Google UAC campaigns, ad networks, and social media campaigns.
• Coordinate with content writers to build creative briefs to define program objectives and KPIs, optimizing campaigns to maximize ROI Set up and monitor analytical dashboards and give insights into key areas of importance at regular intervals.
• Coordinate with Sales team to achieve goals and ROI targets Set up daily performance reports to analyze the performance and optimize campaigns Strong analytical ability Outstanding ability to think creatively, identify and resolve problems Excellent written and verbal communication skills.
• Expertise in communication tools along with MS tools /Google Sheets and PowerPoint/Google Slides A creative and strategic approach to work Has an eye for detail, work wells under pressure, is driven to meet targets, and a team player.

• Preferred educational qualifications for the role is a post graduation degree( MBA in Operations & Marketing) or any other related degree.
• Candidates having a work experience of (3-5) years is preferred for this role.

• Provide strategic direction and leadership for the construction division, aligning with the company’s overall goals and objectives.
• Oversee the planning, execution, and completion of construction projects, ensuring timelines, budgets, and quality standards are met.
• Develop and manage annual budgets, forecasts, and resource planning for the division.
• Monitor project progress and performance metrics; implement corrective actions as necessary.
• Build, lead, and mentor a high-performing team of project managers, engineers, and support staff.
• Ensure strict adherence to safety regulations, legal requirements, and industry standards.
• Foster strong relationships with clients, contractors, vendors, and regulatory bodies.
• Identify and pursue new business opportunities, partnerships, and markets.
• Report regularly to the executive team on division performance, risk management, and strategic initiatives.
• Lead continuous improvement efforts in processes, technology, and organizational development.
• Schedules and oversee all phases of construction from permit to finish; coordinate all necessary inspections.
• Develop a set of standard contracts for the comp Design strategy and set goals for growth.
• Maintain budgets and optimize expenses.
• Direct the employee assessment process.
• Manage and coordinate all construction and related activities for all ongoing projects in terms of cost, quality and delivery targets.
• Ensure compliance and implementation of all Engineering Procedures, practices and techniques as outlined in the design-based document and project drawings.
• Work in close coordination with the design, engineering teams and PMC to achieve ‘Value engineering’ and ‘Cost optimization’.
• Monitor all construction activities from the perspective of LEED compliance.
• Ensure compliance Strategic thinking and execution.
• Financial acumen and budget management.
• Risk management and problemsolving.
• Strong negotiation and interpersonal skills.
• Team development and performance management.
• Adaptability in a fast-paced and dynamic environment.

• Preferred educational qualification for the role is a degree in Bachelor of Engineering(Civil).
• Minimum of 15 years of relevant experience.

• The Senior Site Engineer (Building) is responsible for assisting the Deputy Project Manager/Project Manager on the progress of site works and manpower related aspects of the project.
• Monitor and review master construction program and preparation of the catch-up program, if applicable Coordination of precast elements, including scheduling of works and delivery.
• Monitor and supervise Engineers/foremen, ensure compliance to the quality procedures & standard of workmanship.
• Checking on the quality and quantity of work by subcontractors.
• Preparation of a detailed program for the site team to follow accordingly & completed in time.
• Resolve drawing discrepancies & technical difficulties with the Technical team. Preparation of detailed method statements and work instructions for construction.
• Coordinates between sub-contractors / vendors / internal departments and monitor site manpower, material, equipment demands to meet schedules.
• Liaise with the Consultants on the submission related to structural works and Technical Department.
• Plan all works on-site, including program schedules and construction methods, forecast equipment, material and manpower requirements, and control usage and wastage of all.

• Preferred educational qualification for the role is a degree in Bachelor of Engineering(Civil).
• Minimum of 5 years of relevant experience.

• Design and Planning • Plumbing Systems: • Design water supply systems, ensuring sufficient pressure and flow rates. • Plan drainage, waste, and vent systems for efficient disposal and treatment. • Design stormwater and rainwater harvesting systems. • Ensure compliance with relevant building codes and regulations for sanitation and environmental protection. • Fire Fighting Systems: • Design fire suppression systems, including sprinkler systems, hydrants, and hose reels. • Plan the layout and design of fire alarms and smoke detection systems. • Select suitable fire extinguishing systems (e.g., water, gas, or chemical-based systems) based on building requirements. • Ensure compliance with fire safety regulations and standards (e.g., NFPA, local codes).
• Coordination and Collaboration • Work closely with architects, structural engineers, and mechanical engineers to integrate plumbing and fire systems into overall building design. • Coordinate with contractors and construction teams for the installation of plumbing and firefighting systems. • Ensure proper integration of systems to avoid conflicts with other building services (electrical, HVAC, etc.).
• Installation Supervision • Oversee the installation of plumbing systems, including piping, fixtures, and equipment. • Monitor the installation of firefighting systems, ensuring correct placement and functionality of sprinklers, alarms, and suppression equipment. • Ensure adherence to installation standards and codes, performing quality checks during construction.
• Testing and Commissioning • Conduct testing of plumbing systems to check for leaks, pressure levels, and functionality. • Carry out hydraulic testing of firefighting systems, verifying that sprinklers, hydrants, and alarms function correctly. • Prepare reports on system performance and suggest any necessary adjustments or repairs.
• Maintenance and Troubleshooting • Develop maintenance plans for plumbing and firefighting systems. • Diagnose and troubleshoot system malfunctions or failures. • Provide recommendations for system upgrades or modifications to improve efficiency and safety.
• Compliance and Safety • Ensure all designs and installations comply with local, national, and international standards and regulations (e.g., plumbing codes, fire safety regulations). • Keep up to date with industry standards and implement best practices for water conservation, safety, and fire protection. • Conduct risk assessments and implement preventive measures for fire hazards and water contamination.
• Documentation • Prepare detailed design documentation, including blueprints, CAD drawings, and system layouts. • Maintain records of system specifications, testing results, and maintenance schedules. • Provide as-built drawings after installation for future reference and maintenance.
• Sustainability and Efficiency • Implement sustainable plumbing designs, including water-efficient fixtures and systems. • Design firefighting systems that minimize water wastage while maintaining high effectiveness. • Promote the use of green technologies, such as solar water heaters and eco-friendly fire suppression systems.
• Budgeting and Cost Estimation • Provide accurate cost estimates for plumbing and firefighting systems during the design phase. • Ensure cost-effective solutions without compromising on quality or safety. • Monitor project budgets and ensure efficient resource utilization.
• Training and Awareness • Train facility management teams on the operation and maintenance of plumbing and firefighting systems. • Educate building occupants on water conservation techniques and fire safety procedures.
• Water Treatment Plant (WTP): • Design, installation, and maintenance of systems for water purification and treatment.
• Reverse Osmosis (RO): • Knowledge of RO systems for Design, water filtration, including installation and troubleshooting. • Circulation System: Design and implementation of water circulation systems to ensure efficient distribution across the facility.
• Hot Water System: • Experience in hot water generation, storage, and distribution systems, ensuring energy efficiency and reliability.
• Sewage Treatment Plant (STP): • Comprehensive knowledge of STP Design, operations, including waste management, water recycling, and treatment processes.

• Preferred educational qualification for the role is a degree in Bachelor of Engineering(Mechanical)
• Minimum of 5 years of relevant experience.

Key Accountabilities/Duties & Responsibilities:

• Customer Journey Mapping: • Develop and oversee the guest journey roadmap, from pre-arrival through post-stay, ensuring that every touchpoint reflects a high standard of personalized service. Customer Experience Strategy and Implementation.
• Develop and execute customer experience strategies aligned with Tamara’s vision and guest expectations.
• Create and implement standard operating procedures (SOPs) for guest experience across resorts and properties. Guest Satisfaction Management .
• Establish and monitor key metrics to gauge guest satisfaction and experience quality.
• Gather and analyze feedback to identify trends, needs, and areas of improvement.
• Implement initiatives to address feedback and drive continuous improvement. Training & Development.
• Collaborate with Learning and development teams to design training modules that equip on-property teams with the skills to deliver exceptional guest service Quality Assurance .
• Conduct periodic audits, mystery shopping, and onsite evaluations to assess guest experience quality and compliance with brand standards. Cross-Department Collaboration.
• Work with Sales, Marketing, and Operations to introduce guest experience initiatives that support brand loyalty programs, guest acquisition, and retention efforts. Guest Relations and Issue Resolution.
• Serve as an escalation point for guest issues, ensuring prompt and effective resolution.
• Implement guest feedback loops to resolve potential issues and improve experiences proactively.
• Brand and Experience Consistency • Ensure a consistent brand and service experience across all properties by standardizing guest touchpoints and engagement. • Conduct periodic site visits to assess experience quality and offer feedback to teams. Innovation in Customer Experience.
• Research and recommend innovative solutions to enhance the guest experience and introduce memorable, unique offerings.
• Track industry trends to ensure Tamara stays at the forefront of customer experience excellence. Objectives of the Position.
• To achieve and sustain high levels of guest satisfaction and loyalty across all Tamara properties.
• To maintain a unified and exceptional brand experience at each resort. • To foster a proactive, guest-focused culture among Tamara’s on-site teams. Essential Qualification.
• Bachelor’s degree in hospitality, Business Management, or a related field. Key Competencies: Customer Focus: Deep commitment to understanding and exceeding guest expectations. Collaboration: Works effectively across departments to achieve shared goals. Strategic Thinking: Able to identify and develop strategies that drive long-term brand loyalty and customer satisfaction. Adaptability: Thrives in a fast-paced environment and remains calm under pressure. Mandatory Skills.
• Strong understanding of luxury hotel/resort operations and customer experience design .
• Excellent communication, interpersonal, and leadership skills.
• Ability to analyse complex data, derive insights, and make data-driven decisions.
• Proficiency in CRM and guest feedback management software.
• Ability to travel as needed to various properties in the portfolio.

Essential qualifications for the role are:

• Preferred educational qualification for the role is a degree in Bachelor of Hospitality & Tourism Management or any other related degree.
• Minimum of 5 years of experience in customer experience, hospitality management, or a related field, preferably in a corporate or multi-property environment.

• Leading, Overseeing planning development plans and applications for multiple projects. Advising stakeholders on planning policy and regulations.
• Keeping up to date with planning regulations, policy and legislation.
• Strong numeracy skills with some experience of managing complex budgets.
• Good listening skills with an aptitude for superior written and verbal communications.
• Coordinating with all the internal department Faultless planning skills including deep understanding of the planning consent process.
• Experienced in using planning software and data systems. Good interpersonal skills and a team player , Providing counsel and representation at key planning meetings and appeal hearings.
• Managing planning compliance. Informing and updating budgets associated with new developments. Offering hands-on advice to management and producing reports for senior staff.
• Training and managing junior staff. Conducting periodic review , Monitoring subcontractor schedules and ensuring adherence to milestones. Preparing weekly management meeting presentations with progress details for executive review.

• Preferred educational qualifications for the role is BTech / BE (Civil )
• Candidates having an experience of 8 years of relevant work experience.

• To achieve the individual yearly and monthly target for The Unit. Be flexible with the shifts.
• Weekend operation with public holidays on priority. Customer sensitivity.
• Confidentiality of guest health details. Data Update Proper usage of CRM & CRS.
• Handling Incoming and Outgoing calls. Proper documentation of guest data. Follow up all the enquiry with proper note. Conversion Ratio as per industry standard. Make all marketing offer calls.
• Call missed call leads and convert them. Achieving target with all parameters: Occupancy Maintaining ARR Spa Transportation RNS Maintaining Reports: Daily (Package Sold) Productivity Report (Monthly Report) To maintain high standard of professional behavior at office with: Discipline Punctuality Attendance Team Work Assignments Completing the sales process assignment allotted by team as per requirement.
• To make a document of all the process related to sales assigned.

• Preferred educational qualifications for the role is a degree in Bachelor of Business Administration or any other related field.