Current openings

Career at Tamara Leisure Experiences

At Tamara Resorts, we believe that our greatest asset is our dedicated team. We are a dynamic and innovative company that values passion, professionalism, and a commitment to excellence. If you’re looking for a rewarding career in the hospitality industry, you’ve come to the right place.

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For Bangalore- Corporate office

Vice President- Sales & Marketing: (Job ID: 3599)

Specific responsibilities include:

    • Business and market development for existing and upcoming properties
    • Business and revenue growth for the organization, including forecasting of targets and creation of and operating budget for sales and marketing
    • Nurturing a community of satisfied guests, who can be advocates for the organization
    • Trade partner management and engagement
    • Development, execution and management of brand presence, promotion and advertising across all interfaces and channels
    • Management and training of the marketing and sales teams
    • Custodianship of the group hospitality brand as well as its brand portfolio, to ensure that all activities are aligned with business vision and philosophy Requirements & Experience Requirements
    • A proven track record of growing a hospitality business, both in terms of revenue and reputation, including the launch of new properties
    • Proven experience with creating and executing marketing and sales strategies for Indian and global audiences
    • Proven experience with hiring, nurturing and growing high-performance teams and creating strong relationships with internal and external customers
    • A proactive growth mind set and excellent communication skills 
Senior Executive - Quality : (Job ID: 3784)

Senior Executive – Quality will closely work with projects/operations and quality team in ensuring 100% compliance to the Quality management system.  

  • QMS Development and Implementation :
  • A detailed understanding of ISO 9001 implementation and certification requirement.
  • To ensure all relevant processes and policies related to ISO 9000 are defined and documented.
  • Develop, implement, and maintain a comprehensive Quality Management System plan and also drive the change control management across the unit as per ISO 9001
  • To ensure monthly Quality analysis to be conducted for Unit and action to be taken to close the point being raised during analysis.
  • Conduct regular quality audits of different departments, to identify areas for improvement.
  • Ensure Risk identification, action planning and tracking for respective Unit
  • Ensure Quarterly management review of Quality for the unit is organized. Action items are tracked and taken to closure Training and Development:
  • Coordinate and provide training sessions for Engineering staff to ensure they understand and follow quality Policy and guidelines
  • Work with department heads to identify training needs and develop training programs accordingly with respect to QMS. Guest Satisfaction:
  • Analyze guest feedback and reviews to identify trends and areas for improvement.
  • Customer satisfaction feedback mechanisms are established and monitored with the help of L&D ; regular data analysis is done; corrective and preventive action items are taken to closure. Process Improvement:
  • Identify inefficiencies and areas of improvement within the Engineering processes and project execution. • Work closely with department heads to ensure continual improvements is done and suitable improvement initiatives are mobilized to enhance the efficiency and effectiveness of operations. Compliance and Standards:
  • Ensure the all relevant industry regulations and standards for the construction.
  • Stay up-to-date with changes in regulations and make necessary adjustments to the QMS. Supplier and Vendor Management:
  • Evaluate and monitor the performance of suppliers and vendors to ensure they meet quality standards.
  • Collaborate with procurement teams to select high-quality suppliers. Data Analysis and Reporting:
  • Coordinate in preparing QMS audit plan for the Unit with Head Quality
  • Collect, analyze, and interpret data related to quality and performance metrics.
  • Prepare regular reports for senior management detailing the effectiveness of the QMS and areas for improvement.
  • Coordinate with Quality Head in finalizing Quality objectives and Quality Goals, in line with the company strategies, current process performance, benchmarking objectives and envisaged risks.
  • Coordinate with Head of projects and Head Quality while making Quality budgeting for the Projects. Collaboration:
  • Work closely with department heads and staff to foster a culture of quality and continuous improvement. • Collaborate with cross-functional teams to implement quality-related projects and initiatives. Crisis Management:
  • Act as a point of contact for quality-related emergencies and critical incidents.
  • Develop and execute action plans to mitigate quality-related crises. Benchmarking and Best Practices:
  • Stay informed about industry trends, benchmarks, and best practices in quality management.
  • Implement relevant best practices to enhance the Construction quality standards.
Assistant Manager - Procurement & Contracts : (Job ID: 4240)
  • Implement and Executes procurement strategies for goods and services; performs strategic sourcing and spend analyses, identifies key procurement savings opportunities
  • Works with business units in current spend, procurement requirements by category, and ultimately be responsible for all procurement of materials and services ensuring their timely delivery
  • Supports in the formulation and finalization of all system contracts as required in coordination with legal counsel.
  • Ensures that all contracts are in compliance with the TLE’s policies and procedures, as well as, federal government regulations and interests.
  • Implements process improvements in all phases of the procurement cycle – supplier rationalization, volume aggregation, management of specifications, demand management to reduce and manage overall corporate spend
  • Works with Finance colleagues, ensuring strong business controls in all procurement activities including cost management and cost tracking
  • Executes annual plan and budget, ensuring the efficient utilization of allocated resources
  • Contributes to the development of the TLE by participating on TLE’S system teams; by observing and implementing system-wide policies and procedures; and by participating in extra-curricular activities and community events
  • Other duties as assigned by the Management
Engineer - Contracts & Procurement : (Job ID: 4248)
  • Preparation of Work Order/Purchase Order.
  • Coordinating and receiving quotation from the vendors.
  • Rate analysis.
  • Preparation of BOQ.
  • Quantity take off from drawings.
  • Preparation of tender documents.
  • RA Bill checking.
  • Creating vendor database.
Junior Engineer - Contract & Procurement: (Job ID: 3741)
  • Preparation of Work Order/Purchase Order.
  • Coordinating and receiving quotation from the vendors.
  • Rate analysis.
  • Preparation of BOQ.
  • Quantity take off from drawings.
  • Bill checking.
Assistant Manager - Sales : (Job ID: 4239)
  • Develop and maintain relationship with the referral channel among medical fraternity (rural doctors, Specialty and Super Specialty doctors (Institutional) of the Bangalore Urban and Rural
  • Develop and maintain sales and engagement strategies with CMO’s, RWAs, Clubs and Associations and other social platforms) of the Bangalore Urban and Rural territory
  • Execute sales strategy and deliver sales targets from the above channel
  • Growth and maintaining the active referral base to meet company’s targets
  • Determine to achieve the Budget (Number and Revenue) on Monthly/quarterly/Half yearly and Annual Basis. Segregate the Budget among different sales parameters and take responsibility to achieve the 70-75% of overall budget of team.
  • Plan and execute all promotional activity in line with events and others to deliver sales target and to achieve active referral base
  • Referral channel loyalty and retention
  • Cost to Revenue Ratio for the referral business
  • Point of contact with referral channel
  • Keep the reporting manager informed on work on a day to day basis and discuss on sales plan and other sales related issues at regular intervals.
  • Defining the market, understanding the competitor’s strength and weakness, Competitor’s marketing strategies and keep the reporting manager informed as on when required.
  • Maintain and analyse the sales statistics (Number and Revenue) on daily and weekly basis to keep on track with the projected budget.
Assistant Manager Marketing - The Tamara Resorts: (Job ID: 4222)
  • Execute the annual marketing plan for the hotel (room, spa and especially F&B).
  • Plan marketing campaigns throughout the year for each key initiative Under the guidance of GM and HOM, identify all necessary collateral required for the hotel generally and per outlet.
  • Assist with developing and implementing communications support strategies
  • Work with partners/vendors for the hotel to activate and leverage the hotel’s positioning in the market.
  • Develop and maintain strong relations with the local media community Respond to media enquiries and information requests (driven via PR agency) Proactively and regularly share updates and highlights with the media on new promotions in the hotel (driven via PR agency)
  • Research and seek innovative communication and promotion opportunities
  • Develop and maintain strong relationships with unit team in order to facilitate promotion of the property
  • Maintain positive online presence by managing website and Social Media handles
  • Ensure that all deadlines are met (for campaign launch plans, social media activity, reports, etc)
  • Administrative support to GM and HOM when needed Come up with innovative and highly creative digital marketing campaigns
  • Work together with revenue team to review third party websites such as OTAs to ensure recent photos and information is correct
  • Target hotel’s in-house and long-stay guests through strategic promotions Ensure Brand Standards compliance through all initiatives
  • Share monthly insights on trends in the market and marketing channel analysis.
  • Educate relevant on-property associates and HOD on marketing promotions, strategies, and trends
  • Supervise and manage administrative systems: including monitoring of project costs, PR contacts database, hotel information, photographs, TV slides, video library, distribution of PR releases, monitoring, measuring, and recording of all media clippings and —-impressions with the support of the marketing team
  • Produce regular activity reports including monthly KPI and others
Head of Learning & Development : (Job ID: 4403)

Essential Job Tasks:

  • Develop and implement comprehensive L&D strategies aligned with the company’s goals and objectives.
  • Design, deliver, and evaluate training programs for various departments, including guest services, housekeeping, F&B, and leadership development.
  • Identify training needs through performance assessments, feedback mechanisms, and industry trends analysis.
  • Collaborate with department heads and HR teams to identify skill gaps and develop targeted training solutions.
  • Oversee the creation of training materials, resources, and e-learning platforms to support learning initiatives.
  • Monitor and assess the effectiveness of training programs through performance metrics and participant feedback.
  • Manage the L&D budget, resources, and external training vendors to optimize learning outcomes.
  • Stay updated on industry best practices, emerging trends, and innovations in L&D to continually improve training programs.
  • Foster a culture of continuous learning and development among employees, promoting career growth and talent retention. Objectives of the Position
  • Enhance employee performance and productivity through targeted training and development initiatives.
  • Support organizational growth and competitiveness by equipping employees with relevant skills and knowledge.
  • Improve guest satisfaction and loyalty by ensuring high-quality service delivery through well-trained staff.
  • Cultivate a learning culture that encourages innovation, adaptability, and personal development among employees. 
Assistant Manager - Performance Marketing : (Job ID: 4389)
  • Strategize and own the entire paid marketing strategy to acquire users through multiple paid channels (Social, Search) to drive awareness and leads
  • Use a data-driven approach to build campaigns, evaluate insights on strategy and performance
  • Explore new channels to drive traffic and acquisition which includes performance marketing strategies
  • Budget, Manage and review marketing spend efficiently and effectively across channels including Facebook campaigns, Google UAC campaigns, ad networks, and social media campaigns
  • Coordinate with content writers to build creative briefs to define program objectives and KPIs, optimizing campaigns to maximize ROI
  • Set up and monitor analytical dashboards and give insights into key areas of importance at regular intervals
  • Coordinate with Sales team to achieve goals and ROI targets
  • Set up daily performance reports to analyze the performance and optimize campaigns
  • Strong analytical ability
  • Outstanding ability to think creatively, identify and resolve problems
  • Excellent written and verbal communication skills.
  • Expertise in communication tools along with MS tools /Google Sheets and PowerPoint/Google Slides
  • A creative and strategic approach to work
  • Has an eye for detail, work wells under pressure, is driven to meet targets, and a team player
Manager - Travel Trade : (Job ID: 4387)

Responsible to implement all sales activities and maximize business opportunities in your specific area of responsibility.

The role involves implementing and executing all sales action plans in coordination with the Head of Sales and will include key responsibilities such as: –

  • Generate and maintain customers of the travel trade segment through various sales activities like face to face sales calls, telephone calls, entertainment, etc.
  • Implement and execute all sales objectives and action plans to reach and exceed set targets
  • Establish parameters, quotes and negotiate travel trade contracts with operators or agents for transient and group business in connection with respective properties
  • Promote and produce sales leads for Rotana within its respective areas – Arrange site inspection of hotels and host familiarization trips for tour operator
  • Establish and maintain files of major accounts and assist in maintaining the accounts management system
  • Maintain close communication with the events management team in the negotiation process of their accounts. 
Business Development Manager: (Job ID: 4234)
  • Industry Conferences and Trade Shows: Attend hotel and hospitality industry conferences. These events are great for networking, learning about the latest trends, and meeting potential clients.
  • Local Business Networking Events: Join local business networking groups or chambers of commerce. They often host events where local business owners gather to network and share leads.
  • Online Platforms Websites like LinkedIn can be invaluable. Join hotel and hospitality groups, participate in discussions, and connect with hotel owners and other industry professionals.
  • Referral Programs: Consider setting up a referral program where current clients or partners can refer potential leads to you in exchange for some benefits.
  • Industry Publications: Advertise in or write articles for industry-specific magazines, journals, or websites. This not only positions you as an expert but also gets your name out there.
  • Cold Outreach: Research potential leads and reach out to them directly via email or phone. While this method can be time-consuming, it can also yield high rewards if done correctly.
  • Partnerships: Partner with complementary businesses in the hospitality industry. For instance, if there’s a company that specializes in hotel interior design or hotel marketing, they might have clients who could benefit from your management expertise.
  • Customer Testimonials: Showcase success stories and testimonials from satisfied clients. This can be a powerful tool to convince potential leads of the value you bring.
  • Social Media: Use platforms like Twitter, Instagram, and Facebook to share your expertise, success stories, and engage with potential clients.
  • Educational Workshops: Host workshops or webinars on hotel management best practices. This positions you as an expert in the field and can attract hotel owners looking to improve their operations.
  • Join Clubs and Industry Associations: Being a member of associations like the Hotel Association or other related groups can provide you with access to a network of potential leads and industry insights
  •  
Business Development Manager: (Job ID: 4235)
  • Industry Conferences and Trade Shows: Attend hotel and hospitality industry conferences. These events are great for networking, learning about the latest trends, and meeting potential clients.
  • Local Business Networking Events: Join local business networking groups or chambers of commerce. They often host events where local business owners gather to network and share leads.
  • Online Platforms Websites like LinkedIn can be invaluable. Join hotel and hospitality groups, participate in discussions, and connect with hotel owners and other industry professionals.
  • Referral Programs: Consider setting up a referral program where current clients or partners can refer potential leads to you in exchange for some benefits.
  • Industry Publications: Advertise in or write articles for industry-specific magazines, journals, or websites. This not only positions you as an expert but also gets your name out there.
  • Cold Outreach: Research potential leads and reach out to them directly via email or phone. While this method can be time-consuming, it can also yield high rewards if done correctly.
  • Partnerships: Partner with complementary businesses in the hospitality industry. For instance, if there’s a company that specializes in hotel interior design or hotel marketing, they might have clients who could benefit from your management expertise.
  • Customer Testimonials: Showcase success stories and testimonials from satisfied clients. This can be a powerful tool to convince potential leads of the value you bring.
  • Social Media: Use platforms like Twitter, Instagram, and Facebook to share your expertise, success stories, and engage with potential clients.
  • Educational Workshops: Host workshops or webinars on hotel management best practices. This positions you as an expert in the field and can attract hotel owners looking to improve their operations.
  • Join Clubs and Industry Associations: Being a member of associations like the Hotel Association or other related groups can provide you with access to a network of potential leads and industry insights
  •  
IT Manager : (Job ID: 3761)
  • Responsible for smooth functioning and co-ordination of vendors for Guest Internet, Property Management Systems – PMS, Point of Sale – POS, IPTV, Telephony systems and other software vendors.
  • Ability to troubleshoot hardware and software problems. • Responsible for overseeing and handling network configuration, Servers, Workstations, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
  • Should be capable of doing Root Cause Analysis on a problem.
  • Must know the Network fundamentals, general network setup and device configuration.
  • Good knowledge of server hardware, Disk storage technology, I/O devices.
  • Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
  • Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
  • Background in highly available systems and image capture/management systems.
  • Extensive knowledge on Active Directory, Management and Implementations. • Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
  • Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
  • Prepare Policy & Procedures for the IT Department and for the user department.
  • Managing Disaster Recovery Process and ensuring regular daily backup is taken.
  • Antivirus setup and day to day support.
  • Able to plan, assign and take the report from the IT team.
  • Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
  • Ensure that policies and procedure relating to PCI compliance are updated.
  • Maintains a system error / progress logbook and deals with reported problems. Tamara Leisure Experiences Pvt. Ltd. #58, 15th Cross, J.P. Nagar 2nd Phase, Bangalore 560078 Ph: +91-80-4915 5900 | Website: www.thetamara.com May 01, 2021 Page2
  • Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
  • Monitors and maintains proper inventory of hardware and software license.
  • Is aware of IT Security Policies and ensures implementation through regular staff training.
  • Keep updated with latest hotel technology and security risks on a regular basis.
  • Able to perform other IT or Systems related task assigned by the management. 
Web Developer : (Job ID: 3850)

A web developer makes and maintains websites. They are in charge of a site’s overall look and feel. Web developers also handle the technical aspects of a website.

  • Strong knowledge of WordPress Platform
  • Developing and providing maintenance support for WordPress sites
  • Developing custom themes and plugins
  • Migrating websites from other platforms to WordPress
  • Integrating and setting up plugins like WPML, WooCommerce, Membership, etc.
  • Optimizing page speed of WordPress sites
  • Implementing SEO/CRO best practices in WordPress sites
  • Transforming complex PSD layouts into pixel-perfect presentation layer HTML5/CSS3 templates
  • Creating responsive website designs
  • Expertise in WordPress Custom Theme Development and Plugin Development
  • Expertise in WP Plugin Integration (WooCommerce, WPML, Membership plugins etc)
  • Should understand how to make WordPress manageable from admin panel
  • Understands WP architecture and knows how to perform database and code optimization for WordPress • Expertise in HTML5, CSS3, JavaScript
  • Proficiency in PHP/MYSQL and AJAX
  • The ability to work on LAMP development environment
  • A thorough understanding of cross-browser compatibility issues
  • Strong understanding of responsive web design techniques
  • Understanding of W3C Web Standards/Semantics and Accessibility Guidelines
  • An ability to work on multiple projects and tasks at the same time
  • Great attention to detail, highly organized
  • A positive and upbeat attitude with the ability to learn quickly
  • Minimum 2 years of experience in WordPress Development
  • Experience with BigCommerce, Magento, and Shopify (preferred)
  • Experience with ReactJS/AngularJS (preferred)
Senior Project Manager : (Job ID: 3216)

To take care projects Execution.

  • Schedules and oversees all phases of construction from permit to finish; coordinates all necessary inspections.
  • Develops a set of standard contracts for the comp Design strategy and set goals for growth.
  • Maintain budgets and optimize expenses
  • Direct the employee assessment process.
  • Manage and coordinate all construction and related activities for all ongoing projects in terms of cost, quality and delivery targets.
  • Ensure compliance and implementation of all Engineering Procedures, practices and techniques as outlined in the design basis document and project drawings.
  • Ensure compliance and implementation of all Engineering Procedures, practices and techniques as outlined in the design basis document and project drawings.
  • Work in close coordination with the design, engineering teams and PMC to achieve ‘Value engineering’ and ‘Cost optimization’.
  • Monitor all construction activities from the perspective of LEED compliance.
  • Willing to travel all over India.
Marketing Automation Specialist: (Job ID: 4237)
  • Marketing Automation Strategy: Develop and implement comprehensive marketing automation strategies to streamline processes, improve efficiency, and maximize ROI across all marketing initiatives.
  • Campaign Management: Oversee the end-to-end execution of marketing campaigns, including email marketing, lead nurturing, segmentation, and personalization, using platforms such as Salesforce Marketing Cloud, Zoho Campaigns, and HubSpot.
  • Platform Management: Manage and optimize marketing automation platforms, including Salesforce, Zoho, HubSpot, and other relevant tools, to drive efficiency and effectiveness in campaign delivery.
  • Data Analysis: Analyze campaign performance metrics, customer data, and user behavior to identify insights, trends, and opportunities for optimization and personalization.
  • Lead Generation and Nurturing: Implement lead generation and nurturing programs to drive qualified leads through the sales funnel, optimize conversion rates, and enhance customer retention.
  • Content Development: Collaborate with the content team to develop compelling content assets tailored to different segments of the target audience and stages of the customer journey.
  • A/B Testing and Optimization: Conduct A/B tests to optimize email content, subject lines, CTAs, and other elements to improve engagement, conversion rates, and overall campaign performance.
  • Integration and Automation: Integrate marketing automation systems with CRM platforms, website analytics tools, and other marketing technologies to ensure seamless data flow, lead management, and attribution.
  • Compliance and Best Practices: Stay abreast of industry best practices, regulations, and guidelines related to email marketing, data privacy, marketing automation, and CRM integration.
  • Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including marketing, sales, IT, and customer service, to align marketing automation initiatives with business objectives and priorities.

Requirements:

  • Bachelor’s degree in Marketing, Business Administration, or related field.
  • 5 years of experience in marketing automation, email marketing, campaign management, and CRM integration.
  • Proficiency in marketing automation platforms such as Salesforce Marketing Cloud, Zoho Campaigns, HubSpot, or similar tools.
  • Strong analytical skills with the ability to interpret data, generate actionable insights, and drive data-driven decision-making.
  • Excellent communication, presentation, and interpersonal skills, with the ability to collaborate effectively in a cross-functional team environment.
  • Detail-oriented with a focus on delivering high-quality results, meeting deadlines, and exceeding performance targets.
  • Experience with HTML/CSS, email template design, and familiarity with APIs and scripting languages is a plus.
  • Relevant certifications in marketing automation platforms, CRM systems, or related areas are desirable.

Why Join Us: Tamara Leisure Experiences offers a dynamic and inclusive work environment where creativity, innovation, and professional growth are encouraged and supported. As a Marketing Automation Specialist, you will have the opportunity to make a meaningful impact on our marketing efforts and contribute to the success of our renowned hospitality brand. If you are passionate about marketing automation, CRM integration, and delivering exceptional customer experiences, we invite you to join our team and be part of our journey to redefine luxury hospitality.  

Procurement Executive: (Job ID: 3988)
  • Research potential vendors.
  • Compare and evaluate suppliers.
  • Negotiate contract terms and pricing.
  • Track orders and ensure timely delivery.
  • Release Pre- ops orders and track deliveries.
  • Ensure timely payment to all vendors.
  • Review quality of purchased products/services.
  • Maintain updated records of purchased products, delivery information and invoices.
  • Prepare reports on purchases, including cost analyses and spent analysis.
  • Coordinate with units and ensure their problems are solved on time.
  • Keep self-updated with new trends and latest updates of the market.
QS Engineer: (Job ID: 4242)
  • Preparation of Work Order/Purchase Order.
  • Coordinating and receiving quotation from the vendors.
  • Rate analysis.
  • Preparation of BOQ.
  • Quantity take off from drawings.
  • RA Bill checking.
Sales - Manager: (Job ID: 4233)
  • Maintains quality service by establishing and enforcing organization standards.
  • Must act as a bridge between the company and its clients
  • Adhering to all policies of The Tamara and briefing corporates about it
  • Make sure the payments been collected at the time of booking.
  • Develop Business for TTC, TTK, OBT, and other hotels of The Tamara.
  • Define guest requirements and ensures that the guest services offered is effective to their requests.
  • Establishing the Tamara as a niche group travel destination
  • Covering all the Business zone in Bangalore by sales calling
  • Negotiates prices with all MICE
  • Ensures that all complaints are reviewed, investigated and follow-up action is initiated.
  • Meeting up with decision makers in corporate companies and Travel agents
  • Maintains and ensures the smooth-running operation with all travel agents.
Quality Manager : (Job ID: 4394)

The Quality Manager will be responsible for ensuring that all aspects of our operations meet or exceed our established quality standards. This role will involve assessing, monitoring, and improving the quality of services and products across all departments to guarantee an exceptional guest experience.

As the Quality Manager, He will play a pivotal role in upholding excellence by implementing and maintaining a comprehensive quality assurance program. He will work closely with various departments to identify opportunities for improvement and implement best practices to enhance the overall guest experience. Key Accountabilities/Duties & Responsibilities

  • Quality Assessment: Develop and implement a comprehensive quality assurance program to maintain and improve the resort’s five-star standards.
  • Conduct regular quality audits and inspections across all resort operations, including guest rooms, dining, spa, recreational facilities, and more.
  • Ensure adherence to brand standards, policies, and procedures.
  • Guest Feedback Analysis: – Monitor guest feedback and satisfaction scores through surveys, reviews, and direct communication.
  • Identify areas for improvement and work with department heads to implement corrective actions.
  • Address and resolve guest complaints and concerns promptly and professionally.
  • Quality Training: – Develop and deliver training programs for staff to ensure they understand and can consistently meet quality standards.
  • Provide ongoing coaching and support to departments to maintain consistent service quality. – Foster a culture of continuous improvement and excellence.
  • Process Improvement: – Collaborate with department heads to identify inefficiencies and recommend process improvements to enhance quality and operational efficiency.
  • Compliance: Ensure that all departments comply with health and safety regulations, industry standards, and company policies.
  • Quality Reporting: Prepare regular reports on quality performance metrics and present findings to management for decision-making.
  • Collect and analyze data related to guest satisfaction, service delivery, and operational performance.
  • Generate reports and present findings to resort leadership with actionable recommendations for improvement.
  • Customer Satisfaction: Monitor customer satisfaction scores and work with teams to continuously enhance guest experiences.
  • Supplier Evaluation: Assess the quality of goods and services provided by external suppliers and vendors.
  • Emergency Preparedness: Assist in developing and implementing emergency response plans to ensure the safety and well-being of guests and staff.
  • Continuous Improvement: Stay updated on industry trends and best practices in quality management and apply them to our operations.
  • Ensure that the resort complies with all relevant quality and safety standards. 
Sales Executive: (Job ID: 4278)
  • To achieve the individual yearly and monthly target for The Unit.
  • Be flexible with the shifts.
  • Weekend operation with public holidays on priority.
  • Customer sensitivity.
  • Confidentiality of guest health details. Data Update
  • Proper usage of CRM & CRS.
  • Handling Incoming and Outgoing calls.
  • Proper documentation of guest data.
  • Follow up all the enquiry with proper note.
  • Conversion Ratio as per industry standard.
  • Make all marketing offer calls.
  • Call missed call leads and convert them. Achieving target with all parameters:
  • Occupancy
  • Maintaining ARR
  • Spa
  • Transportation
  • RNS Maintaining Reports:
  • Daily (Package Sold)
  • Productivity Report (Monthly Report) To maintain high standard of professional behavior at office with:
  • Discipline
  • Punctuality
  • Attendance
  • Team Work Assignments
  • Completing the sales process assignment allotted by team as per requirement.
  • To make a document of all the process related to sales assigned.  
Senior Architect: (Job ID: 3943)
  • Organize, distribute and monitor the work Progress among the project team.
  • Coordinate with the project Coordinator for End User input/ comments and incorporation of their requirements.
  • Ensure that the project Team Members understand their scope fully on the project and perform within its set boundaries.
  • Perform review of design submittals and ensure compliance with project requirements and contracted scope of services
  • Ensure timely completion of Review Work within the stipulated time Frame.
  • Review and compile the Design Review comments provided by the different Design Reviewers.
  • Coordinate with other disciple engineers within the project team in reviewing / finalizing on going activities.
  • Ensure that all designs are in line with the Client’s requirements and expectations.
  • Ensure that the design meets the Contract Scope of Services
  • Ensure that the overall design program is met.
  • Implement approved design changes following set procedures.
  • Ensure adequate design coordination is carried out by both the Design Consultant(s) and the Design Review Team.
  • Orchestrate Design Technical Workshops in coordination with project team and with the Consultant as required .
  • Attend all weekly consultants’ meetings and internal project review meetings.
  • Provide regular updates to the principal architect on all issues of the Project including Progress, Status, Quality and problems as encountered.
  • Be proactive and raise concerns to management for all potential risks, delays, technical Issues and solve them in order to avoid any probable delays.
  • Participate in special committees (e.g. tender evaluation, construction follow up, handover, etc…).as required and advised by Projects VP
  • Assess and report the design and technical performance of Design Consultant and make a summary Report at the end of all Design stages
  • Prepare a Register of Lessons Learned and share it with the principal Architect for implementing in all other projects in Progress or Future Projects. Experience and qualifications required Knowledge and Experience Technical/ professional / post graduate qualification in Architecture with over 10 years design experience or graduate with over 12years design experience working in a reputed organization.
  • Specific Work experience in design and design development of hospitality projects such as resorts /3 Star /5 star hotels
  • Relevant experience in design and design development of projects with emphasis on sustainability.  

For The Tamara Coorg

Chief Engineer : (Job ID: 4075)

Responsible to manage all aspects of maintenance staff on a daily basis. Directs, coordinates and performs routine, preventive and emergency interior / exterior maintenance and repairs to obtain optimum efficiency and economy of hotel operations.

  • Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion and direction may be given for tasks outside the scope of work described.
  • Familiar and complies with the hotels mission and standards in performing maintenance activities.
  • Maximize maintenance team potential with a balanced focus on operations, guests, employee and owners satisfaction.
  • Represents the engineering department during the daily HOD morning meetings.
  • Prioritise, plan, schedule assign and supervise the engineering department staff.
  • Oversee the maintenance tasks, work orders and special projects ensuring timely and accurate completion.
  • Respond to guest’s maintenance needs promptly and ensure guests receive professional, efficient prompt and courteous service to hotel standards.
  • Maintain the physical appearance and operational efficiency of the hotel including physical. mechanical, electrical, plumbing etc.Installation & maintenance of all equipment related to HVAC, DG Sets, Water treatment, Fire Safety etc.
  • Ensure proper records are kept relating to all plant and equipment for the hotel including repair and service records.
  • Prepare reports as required by the General Manager.
  • Ensure that stores have adequate stocks of materials, equipment and tools and are kept in a clean and safe environment.
  • Take responsibility for the cleanliness and safety aspects of all plant and mechanical equipment rooms.
  • Attend all Facility Management/Property meetings as required, passing on necessary information to the maintenance team in regular junior staff meetings.
  • Closely works with Housekeeping team in Room Periodic Maintenance
  • Train engineering department staff on correct maintenance procedures and assists in repairs as needed.
  • Maintain, monitor and test hotel’s emergency and security systems, features like Fire Alarm, CCTV, baggage scanners etc.
  • Discuss with GM / Owner / Department heads on maintenance status and inspection reports.
  • Respond to corporate and management inquires.
  • Develop, implement, and direct all emergency programs.
  • Develop, implement and manage energy conservation programs for the property to minimise expenses.
  • Coordinate with the equipment suppliers for AMC and any outstanding issues.
  • Ensure maintenance staff is wearing proper uniforms with name tag and upholds hotels grooming and hygiene standards
  • Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations.

For The Tamara Kodaikanal

Quality Manager : (Job ID: 4413)

The Quality Manager will be responsible for ensuring that all aspects of our operations meet or exceed our established quality standards. This role will involve assessing, monitoring, and improving the quality of services and products across all departments to guarantee an exceptional guest experience.

As the Quality Manager, He will play a pivotal role in upholding excellence by implementing and maintaining a comprehensive quality assurance program. He will work closely with various departments to identify opportunities for improvement and implement best practices to enhance the overall guest experience. Key Accountabilities/Duties & Responsibilities

  • Quality Assessment: Develop and implement a comprehensive quality assurance program to maintain and improve the resort’s five-star standards.
  • Conduct regular quality audits and inspections across all resort operations, including guest rooms, dining, spa, recreational facilities, and more.
  • Ensure adherence to brand standards, policies, and procedures.
  • Guest Feedback Analysis:
  • Monitor guest feedback and satisfaction scores through surveys, reviews, and direct communication.
  • Identify areas for improvement and work with department heads to implement corrective actions.
  • Address and resolve guest complaints and concerns promptly and professionally.
  • Quality Training: • Develop and deliver training programs for staff to ensure they understand and can consistently meet quality standards.
  • Provide ongoing coaching and support to departments to maintain consistent service quality.
  • Foster a culture of continuous improvement and excellence.
  • Process Improvement: • Collaborate with department heads to identify inefficiencies and recommend process improvements to enhance quality and operational efficiency.
  • Compliance: Ensure that all departments comply with health and safety regulations, industry standards, and company policies.
  • Quality Reporting: Prepare regular reports on quality performance metrics and present findings to management for decision-making.
  • Collect and analyze data related to guest satisfaction, service delivery, and operational performance.
  • Generate reports and present findings to resort leadership with actionable recommendations for improvement.
  • Customer Satisfaction: Monitor customer satisfaction scores and work with teams to continuously enhance guest experiences.
  • Supplier Evaluation: Assess the quality of goods and services provided by external suppliers and vendors.
  • Emergency Preparedness: Assist in developing and implementing emergency response plans to ensure the safety and well-being of guests and staff.
  • Continuous Improvement: Stay updated on industry trends and best practices in quality management and apply them to our operations.
  • Ensure that the resort complies with all relevant quality and safety standards. 
Assistant Restaurant Manager : (Job ID: 3596)

Responsible for the management of all aspects of the Restaurant/Banquet functions hall, in accordance with hotel standards. Direct, implements and maintains a service and management philosophy which serve as a guide to respective staff.

  • Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion and direction may be given for tasks outside the scope of work described.
  • Fully able to maintain hotel’s standards, policies and procedures.
  • Entirely capable to prioritize, organize and delegate work assignments.
  • Directs performance of all restaurants staff & follows up with corrections immediately.
  • Motivates restaurant’s staff as a cohesive unit at all times.
  • Continuously promotes positive work relationship with kitchen staff & other departments.
  • Ascertains staff training needs & provides such training to the fullest and consistent levels.
  • Thinks clearly, analyses & resolves challenges and obstacles, exercising good judgement.
  • Consistently performs job functions with attention to detail, speed and accuracy.
  • Works well under pressure keeping organized, planned and meeting timelines.
  • Co-ordinates precisely his departmental needs with another departments & F & B office.
  • Maintains cleanliness and hygiene level of the property all the time.
  • Responsible to run the restaurant operation smoothly, in all aspects.
  • Achieves 100% guest satisfaction & service perfection levels in his/her department
  • Review standards regularly & recommends high-class alternatives accordingly.
  • Strengthens physical visibility in the restaurant at all times especially during prime hours.
  • Interacts with guests & inquires that guest contentment levels are in compliance with well-established standards. Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.

For O by Tamara Coimbatore

Assistant Restaurant Manager : (Job ID: 4187)

Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion and direction may be given for tasks outside the scope of work described.

  • Fully able to maintain hotel’s standards, policies and procedures
  • Entirely capable to prioritize, organize and delegate work assignments
  • Directs performance of all restaurants staff & follows up with corrections immediately
  • Motivates restaurantâ’s staff as a cohesive unit at all times
  • Continuously promotes positive work relationship with kitchen staff & other departments
  • Ascertains staff training needs & provides such training to the fullest and consistent levels
  • Thinks clearly, analyses & resolves challenges and obstacles, exercising good judgement
  • Consistently performs job functions with attention to detail, speed and accuracy
  • Works well under pressure keeping organized, planned and meeting timelines
  • Co-ordinates precisely his departmental needs with another departments & F & B office
  • Maintains cleanliness and hygiene level of the property all the time.
  • Responsible to run the restaurant operation smoothly, in all aspects • Achieves 100% guest satisfaction & service perfection levels in his/her department
  • Reviews standards regularly & recommends high-class alternatives accordingly
  • Strengthens physical visibility in the restaurant at all times especially during prime hours
  • Interacts with guests & inquires that guest contentment levels are in compliance with well-established standards. Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards. 
Assistant Front Office Manager : (Job ID: 4399)
  • Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.
  • Work in conjunction with accounting to maintain and minimize levels of account receivables.
  • Attends Guest complaints and takes them to closure
  • Responsible for budgeting, forecasting, financial planning and management of the Front Office. Activities center on identification of strengths and weaknesses and the development of plans and strategies to ensure business development.
  • Report on a regular basis to the General Manager on the performance of the Front Office against budgets, sales and profit projections. Analyze variances and monitor the impact of initiatives and corrective actions.
  • Responsible for sales to guests through the Front Desk and any actions taken by the incumbent that can impact on volume of business.
  • Have control over the elements that determine profit and loss.
  • Ensure all Front Office quality standards are complied with and that policies and procedures are consistently applied.
  • Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.
  • Responsible for enhancing the product and service that is presented to the guest.
  • Able to make changes that respond to the market place and to guest needs, both present and anticipated. – Responsible for the hiring, training, and direction of new department associates.
  • Ensures the Training given for associates as per Departmental training needs.
  • Give direction and be responsible for the implementation of plans.
  • Monitor plans’ effectiveness and introduce changes in response to the market plan, including setting targets, planning and scheduling work and performance indicators that are typically productivity and efficiency measures.
  • Operate the department within Tamara policies and value as they relate to the ethical codes, standards of good business practice and local laws and regulations
  • Responsible for maintaining quality of product and ensuring consistency in its delivery and standards.
  • Work in support of team goals and measure effectiveness by the quality of decision making at the senior level as well as through the profit and service performance at the individual unit level.
  • Supervise the activities and the service levels of the Front Desk
  • Provide other duties and services as assign by Front Office Manager. 

For O by Tamara Trivandrum

Assistant Restaurant Manager  : (Job ID: 4156)

Responsible for the management of all aspects of the Restaurant/Banquet functions hall, in accordance with hotel standards. Direct, implements and maintains a service and management philosophy which serve as a guide to respective staff.

  • Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion and direction may be given for tasks outside the scope of work described.
  • Fully able to maintain hotel’s standards, policies and procedures.
  • Entirely capable to prioritize, organize and delegate work assignments.
  • Directs performance of all restaurants staff & follows up with corrections immediately.
  • Motivates restaurant’s staff as a cohesive unit at all times.
  • Continuously promotes positive work relationship with kitchen staff & other departments.
  • Ascertains staff training needs & provides such training to the fullest and consistent levels.
  • Thinks clearly, analyses & resolves challenges and obstacles, exercising good judgement.
  • Consistently performs job functions with attention to detail, speed and accuracy.
  • Works well under pressure keeping organized, planned and meeting timelines.
  • Co-ordinates precisely his departmental needs with another departments & F & B office.
  • Maintains cleanliness and hygiene level of the property all the time.
  • Responsible to run the restaurant operation smoothly, in all aspects.
  • Achieves 100% guest satisfaction & service perfection levels in his/her department
  • Review standards regularly & recommends high-class alternatives accordingly.
  • Strengthens physical visibility in the restaurant at all times especially during prime hours.
  • Interacts with guests & inquires that guest contentment levels are in compliance with well-established standards. Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
Assistant Manager Learning & Development  : (Job ID: 4181)

Assistant Manager Learning & Development would be responsible for overseeing and managing training initiatives and related programming in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

  • Specifically, He/ She would be responsible for performing the following tasks to the highest standards:
  • Develop, plan, coordinate and implement training programs in accordance with current standards including, but not limited to, harassment-free workplace, diversity, Sustainability, new team member orientation, departmental training, communication, leadership, hospitality Guest service, performance coaching & counselling, supervisory and managerial skills and train-the-trainer training.
  • Plan and conduct meetings with department managers, trainers and team members to review performance trends, to develop action plans and to recognize achievement
  • Review, analyze and assess hotel training initiatives and programs and develop or research training solutions to make recommendations to address specific hotel needs
  • Track, input, maintain and audit all individual team member training records utilizing designated systems and programs
  • Oversee and monitor all departmental training programs including, but not limited to food safety, job skills checklist, educational assistance, etc.
  • Develop and distribute the monthly and annual training calendar, compile and distribute periodic reports and measurements related to training activity and return on investment
  • Works closely with Management to assess, evaluate and develop training and employee development efforts that support the goals and operational needs of the business.
  • Works with department Heads to identify specific training needs, including job analysis, developing performance standards and training, and assisting with development of training/procedural manuals.
  • Facilitates a comprehensive employee orientation, engaging new hires with Tamara policies, business goals and practices.
  • Administers training programs in use, in house or outsourced, by tracking costs, participants, course preparation info, test schedules, completion data, etc.
  • Monitors employee recognition programs, adjusting programs/plans as needed to obtain desired results and providing departments help with developing programs specific to their department and performance needs.
  • Assists with development and facilitation of internship placement opportunities within Tamara, Develops and maintains a professional working relationship with educational institutes, training or workforce development agencies.
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.

 

Assistant Manager - Sales : (Job ID: 4286)
  • Maintains quality service by establishing and enforcing organization standards.
  • Must act as a bridge between the company and its clients
  • Adhering to all policies of The Tamara and briefing corporates about it
  • Make sure the payments been collected at the time of booking.
  • Develop Business for TTC, TTK, OBT, and other hotels of The Tamara.
  • Define guest requirements and ensures that the guest services offered is effective to their requests.
  • Establishing the Tamara as a niche group travel destination
  • Covering all the Business zone in Bangalore by sales calling
  • Negotiates prices with all MICE
  • Ensures that all complaints are reviewed, investigated and follow-up action is initiated.
  • Meeting up with decision makers in corporate companies and Travel agents
  • Maintains and ensures the smooth-running operation with all travel agents.

For Lilac Hotels, Kumbakonam

IT Executive: (Job ID: 4251)
  • Responsible for overseeing and handling network configuration, Servers, set up periodic scheduled back up
  • Responsible for smooth functioning of the PMS, point of sale, other modules like MMS, accounts etc. and provide support for any issues that may arise.
  • Trouble shoot by way of remote access.
  • Familiar with working and setting up Call Centre operations, call workflows, App based dialers, reports and MIS
  • Set up and maintain all VPN connections for remote accessing the system at a location.
  • Ability to troubleshoot hardware and software problems.
  • Should be capable of doing Root Cause Analysis on a problem.
  • Must know the Network fundamentals, general network setup and device configuration.
  • Good knowledge of server hardware, Disk storage technology, I/O devices.
  • Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
  • Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
  • Proficient with provisioning MySQL instances and data migration
  • Ensure performance, security, and availability of databases
  • Prepare documentations and specifications
  • Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
  • Background in highly available systems and image capture/management systems.
  • Extensive knowledge on Active Directory, Management and Implementations.
  • Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
  • Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
  • Prepare Policy & Procedures for the IT Department and for the user department.
  • Managing Disaster Recovery Process and ensuring regular daily backup is taken.
  • Antivirus setup and day to day support.
  • Able to plan, assign and take the report from the IT team.
  • Maintains a system error / progress logbook and deals with reported problems.
  • Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
  • Monitors and maintains proper inventory of hardware and software license.
  • Is aware of IT Security Policies and ensures implementation through regular staff training.
  •  
Accomodation Manager (Job ID: 4215)
  • To organise and supervise staff in the cleaning of Guest rooms, corridors, stairs, public areas, toilets, staff changing rooms, linen room and storage rooms.
  • Report any maintenance faults and ensure that they are actioned.
  • Record any lost property in the relevant lost property book. Lock the property away in designated safe area.
  • To ensure that guest dry cleaning is dealt with according to standards.
  • Liaise with Reception on room occupation for that night.
  • Ensure that any special requirements, e.g. Extra beds, cots, etc. are adhered to.
  • Check every room when completed ensuring that it has been serviced to agreed standards.
  • Record all rooms status • Review the report on any complaints and/or compliments with the Duty Manager. • Report all accidents in Incident reporting
  • To attend the HOD’s daily meeting , as well as any other meeting(s) relevant to the Front office and Housekeeping department.
  • Report any suspicious behavior, damage, missing equipment and keys to General Manager.
  • Have a personal caring attitude towards guests and staff at all times.
  • Store and receive all cleaning materials and goods relevant to the Housekeeping Department according to the regulations laid down.
  • To maintain staff moral and create a good working atmosphere.
  • Ensure good working relationships with other departments and Management.
  • Complete rosters and attendance forecasts in advance saying in line with hotel budget.
  • Assist in the recruitment of staff.
  • Assist in the training and recording of training according to the Hotel and departmental training plan.
  • To have full knowledge of, and be able to act upon the Fire Procedures as laid down in the Hotel Fire Plan and in accordance with the Fire Precautions Act. To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.
  • To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
  • Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
  • Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
  • Check all work given to the Room Assistants, Linen Porters, and Maintenance throughout the day to ensure standards are being adhered to.
  • Excellent Knowledge on of how to inspect properties.
  • Maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
  • Knowledge of local and company hygiene, health and safety regulations
  • Developing and utilizing check lists for regular preventative maintenance.
  • Developing and utilizing check lists for regular cleaning and upkeep.
  • Conduct meetings and training sessions as and when required.
  • Interview, hire, train, and at times take disciplinary actions on staff members.
  • To assist in the development and writing of Housekeeping departmental standards and improved processes.
  • To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Minimize wastage of materials and energy through careful monitoring of staff.
  • Train staff on answering guest enquires about hotel policies and services.
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards. 
Assistant Food & Beverage Manager : (Job ID 4259)
  • Works closely with EAM/ F&B Manager on planning the Day to day F&B Opearations.
  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Plan & execute the operations of the F&B Department
  • Ensure that the company and statutory hygiene standards are maintained in all areas.
  • Plan for department budget and review forecast on revenue and expenditure on monthly basis
  • Analyze and submit month-end reports and identify deviation from business plan goals
  • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the Department.
  • Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to Management upon completion of promotion
  • Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
  • Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
  • Take ownership of budgets and cost control methods to minimize expenses
  • Address Guest needs, comments, and complaints
  • Adhere to and enforce employee compliance with health, safety, and sanitation standards
  • Ensure all employees are working within outlined operating standards
  • Identify customers needs and respond proactively to all of their concerns
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel
  • Establish targets, KPI’s, schedules, policies and procedures
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Appraise staff performance and provide feedback to improve productivity
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and F&B events
  • Explores ways to reach a broader audience (e.g. discounts and social media ads)
  • Implement policies and protocols that will maintain future F&B operations
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards 

For Lilac Hotels, 5th Block Jayanagar, Bangalore

Hotel Manager : (Job ID: 4061)

The Manager of Operations is responsible for overseeing all aspects of the hotel’s daily operations, with a focus on delivering a superior guest experience while maintaining cost-effective and efficient processes. This role requires strong leader.

  • Recruit, train, and manage a diverse team of operational staff.
  • Foster a positive and collaborative work environment.
  • Set performance standards and conduct regular evaluations. 2. Guest Satisfaction:
  • Ensure the highest level of guest satisfaction by addressing guest concerns and resolving issues promptly.
  • Monitor guest reviews and feedback, implementing improvements as needed. 3. Operations Management:
  • Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food service (if applicable).
  • Develop and implement efficient operational procedures to optimize guest services.
  • Monitor and manage room inventory and rates to maximize revenue. 4. Financial Management:
  • Develop and manage the hotel’s operational budget.
  • Control expenses and cost-effectively manage resources.
  • Implement cost-saving initiatives without compromising quality. 5. Quality Assurance:
  • Maintain high cleanliness and maintenance standards throughout the hotel.
  • Ensure compliance with all safety and health regulations.
  • Conduct regular quality checks to ensure consistency in service. 6. Vendor and Supplier Relations:
  • Manage relationships with vendors and suppliers to negotiate favourable contracts and ensure timely deliveries.
  • Monitor supplier performance and quality of goods and services. 7. Guest Services and Amenities:
  • Identify opportunities to enhance guest services and amenities to meet and exceed guest expectations.
  • Coordinate with relevant departments to execute improvements. 8. Reporting and Analysis:
  • Generate regular reports on key performance indicators and operational metrics.
  • Analyse data to identify trends and opportunities for improvement.