Current openings

Career at Tamara Leisure Experiences

At Tamara Resorts, we believe that our greatest asset is our dedicated team. We are a dynamic and innovative company that values passion, professionalism, and a commitment to excellence. If you’re looking for a rewarding career in the hospitality industry, you’ve come to the right place.

Current openings for

Bangalore –  Corporate office | The Tamara Coorg | The Tamara Kodaikanal | O by Tamara Trivandrum  | O by Tamara Coimbatore | Amal Tamara Alleppey | Lilac Hotels, Kumbakonam

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For Bangalore- Corporate office

Senior Project Manager : (Job ID: 3216)

Key Accountabilities/Duties & Responsibilities:

  • Schedules and oversees all phases of construction from permit to finish; coordinates all necessary inspections.
  • Develops a set of standard contracts for the comp Design strategy and set goals for growth.
  • Maintain budgets and optimize expenses
  • Direct the employee assessment process.
  • Manage and coordinate all construction and related activities for all ongoing projects in terms of cost, quality and delivery targets.
  • Ensure compliance and implementation of all Engineering Procedures, practices and techniques as outlined in the design basis document and project drawings.
  • Ensure compliance and implementation of all Engineering Procedures, practices and techniques as outlined in the design basis document and project drawings.
  • Work in close coordination with the design, engineering teams and PMC to achieve ‘Value engineering’ and ‘Cost optimization’.
  • Monitor all construction activities from the perspective of LEED compliance.
  • Willing to travel all over India.

Essential qualifications for the role are:

  • Preferred educational qualifications for the role is a degree in Bachelor of Engineering( Civil).
  • Candidates having a minimum of 15 years of work experience in construction with project management skills will be preferred for this role.
Marketing Automation Specialist : (Job Id: 4237)
Key Accountabilities/Duties & Responsibilities:
  • Marketing Automation Strategy: Develop and implement comprehensive marketing automation strategies to streamline processes, improve efficiency, and maximize ROI across all marketing initiatives.
  • Campaign Management:Oversee the end-to-end execution of marketing campaigns, including email marketing, lead nurturing, segmentation, and personalization, using platforms such as Salesforce Marketing Cloud, Zoho Campaigns, and HubSpot.
  • Platform Management: Manage and optimize marketing automation platforms, including Salesforce, Zoho, HubSpot, and other relevant tools, to drive efficiency and effectiveness in campaign delivery.
  • Data Analysis:Analyze campaign performance metrics, customer data, and user behavior to identify insights, trends, and opportunities for optimization and personalization.
  • Lead Generation and Nurturing: Implement lead generation and nurturing programs to drive qualified leads through the sales funnel, optimize conversion rates, and enhance customer retention.
  • Content Development: Collaborate with the content team to develop compelling content assets tailored to different segments of the target audience and stages of the customer journey.
  • A/B Testing and Optimization: Conduct A/B tests to optimize email content, subject lines, CTAs, and other elements to improve engagement, conversion rates, and overall campaign performance.
  • Integration and Automation: Integrate marketing automation systems with CRM platforms, website analytics tools, and other marketing technologies to ensure seamless data flow, lead management, and attribution.
  • Compliance and Best Practices:Stay abreast of industry best practices, regulations, and guidelines related to email marketing, data privacy, marketing automation, and CRM integration.
  • Cross-Functional Collaboration: Collaborate closely with cross-functional teams, including marketing, sales, IT, and customer service, to align marketing automation initiatives with business objectives and priorities.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role are a Bachelor’s degree in Marketing, Business Administration, or related field.
  • Candidates having a minimum work experience of 5 years in marketing automation, email marketing, campaign management, and CRM integration will be preferred for this role.
  • Proficiency in marketing automation platforms such as Salesforce Marketing Cloud, Zoho Campaigns, HubSpot, or similar tools.
  • Strong analytical skills with the ability to interpret data, generate actionable insights, and drive data-driven decision-making.
  • Excellent communication, presentation, and interpersonal skills, with the ability to collaborate effectively in a cross-functional team environment.
  • Detail-oriented with a focus on delivering high-quality results, meeting deadlines, and exceeding performance targets.
  • Experience with HTML/CSS, email template design, and familiarity with APIs and scripting languages is a plus.
  • Relevant certifications in marketing automation platforms, CRM systems, or related areas are desirable.
Assistant Manager - IT : (Job Id: 5118)

Key Accountabilities/Duties & Responsibilities:

  • Responsible for installing, supporting, and maintaining computer systems, configuring software, hardware and networks.
  • Monitoring system performance and troubleshooting issues. Ensuring security and efficiency of IT infrastructure.
  • Responsible for project management for new greenfield projects, renovations and refurbishments.
  • Responsible for installing and set up of LAN, Internet, Telephone system, Wi-Fi networks, Property Management Systems, Point of Sale, IPTV, call Centre Telephony systems and other software vendors.
  • Ability to define business requirements in accordance to the size of the project, facikities and in sync with the Tamara standard.
  • Responsible for coordination with the Architect / IT Consultant and derive network diagrams, determine passive network, active components and the network therafter.
  • Planning and execution of works as per client requirement, GFC drawings. – Supervising works and staff of contractors at site for timely completion of works.
  • Must be able to prepare timelines, set milestones and review progress and report to senior management on work progress.
  • Responsible for overseeing and handling network configuration, Servers, Networking equipment, PABX, email accounts, and also support for the underlying server/desktop infrastructure.
  • Should be capable of doing Root Cause Analysis on a problem. – Must know the Network fundamentals, general network setup and device configuration.
  • Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
  • Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
  • Background in highly available systems and image capture/management systems.
  • Extensive knowledge on Active Directory, Management and Implementations.
  • Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
  • Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
  • Prepare Policy & Procedures for the IT Department and for the user department.
  • Managing Disaster Recovery Process and ensuring regular daily backup is taken. – Antivirus setup and day to day support.
  • Able to plan, assign and take the report from the IT team. – Identifies and implements solutions to user challenges and concerns associated with the use of personal computer equipment.
  • Ensure that policies and procedure relating to PCI compliance are updated.
  • Maintains a system error / progress logbook and deals with reported problems.
  • Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
  • Monitors and maintains proper inventory of hardware and software license. – Is aware of IT Security Policies and ensures implementation through regular staff training.
  • Keep updated with latest hotel technology and security risks on a regular basis.
  • Able to perform other IT or Systems related task assigned by the management.

Essential qualifications for the role are:

  • Preferred educational qualifications for the role is a Bachelor of Information Systems Management ( BIS) degree.
  • Candidates having a minimum relevant work experience of 5 years in the hospitality sector will be preferred for this role.
Senior Executive - IT: (Job Id: 5119)
Key Accountabilities/Duties & Responsibilities:
  • Responsible for overseeing and handling network configuration, Servers, set up periodic scheduled back up.
  • Responsible for smooth functioning of the PMS, point of sale, other modules like MMS, accounts etc. and provide support for any issues that may arise.
  • Trouble shoot by way of remote access.
  • Familiar with working and setting up Call Centre operations, call workflows, App based dialers, reports and MIS.
  • Set up and maintain all VPN connections for remote accessing the system at a location.
  • Ability to troubleshoot hardware and software problems.
  • Should be capable of doing Root Cause Analysis on a problem.
  • Must know the Network fundamentals, general network setup and device configuration.
  • Good knowledge of server hardware, Disk storage technology, I/O devices.
  • Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
  • Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
  • Proficient with provisioning MySQL instances and data migration.
  • Ensure performance, security, and availability of databases.
  • Prepare documentations and specifications.
  • Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
  • Background in highly available systems and image capture/management systems.
  • Extensive knowledge on Active Directory, Management and Implementations.
  • Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
  • Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
  • Prepare Policy & Procedures for the IT Department and for the user department.
  • Managing Disaster Recovery Process and ensuring regular daily backup is taken.
  • Antivirus setup and day to day support.
  • Able to plan, assign and take the report from the IT team.
  • Maintains a system error / progress logbook and deals with reported problems.
  • Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
  • Monitors and maintains proper inventory of hardware and software license.
  • Is aware of IT Security Policies and ensures implementation through regular staff training.
Essential qualifications for the role are:
  • Minimum educational qualification is a diploma with mandatory work experience of atleast 2 years in the hospitality sector
 
Engineer - Contracts & Procurement: (Job ID: 5542)
Key Accountabilities/Duties & Responsibilities:
  • Preparation of Work Order/Purchase Order.
  • Coordinating and receiving quotation from the vendors.
  • Rate analysis.
  • Preparation of BOQ.
  • Quantity take off from drawings.
  • Preparation of tender documents.
  • RA Bill checking.
  • Creating vendor database
Essential qualifications for the role are:
  • A degree of Bachelor of Engineering In Civil
Engineer MEP : (Job ID: 5631)
Key Accountabilities/Duties & Responsibilities:
  • Managing existing MEP systems.
  • To involve in all MEP related project activities.
  • To list out and assist in procuring the MEP related materials like HVAC, FIRE , Plumbing and Electrical. Studying of MEP drawings and getting the work executed at site. Bill checking against BOQ.
Essential qualifications for the role are:
  • A degree in Civil Engineering with a work experience of 5 years will be preferred for this role.
Assistant Engineer Planning : (Job ID: 5656)
Key Accountabilities/Duties & Responsibilities:
  • Prepare project schedules: Assist the Planning Engineer in creating project schedules at various levels (L2, L3, L4, and micro-schedules) using software packages such as Primavera P6/Microsoft Project (MSP).
  • Generate progress reports: Assist in the preparation of progress reports and presentations during the proposal and execution stages of the project. This includes gathering data, analyzing progress, and presenting the information effectively.
  • Monitor and track construction activities: Monitor and track all construction activities, ensuring they align with the project schedule. • Provide technical inputs on construction methodologies to optimize efficiency and productivity.
  • Utilize Microsoft Office tools: Proficiently operate Microsoft Office tools, including Word, Excel, and PowerPoint. Use these tools to create reports, analyze data, and prepare presentations.
  • Coordinate multiple activities and groups: Collaborate with various teams and stakeholders involved in the project, coordinating their activities to ensure maximum efficiency and smooth execution.
  • Site visits: Willingly visit construction sites to gain a deeper understanding of the construction process and monitor progress. This includes observing on-site activities, interacting with the construction team, and resolving any issues that may arise.
  • Validate contractor reports: Review and validate contractor reports such as Daily Progress Reports (DPR), Weekly Progress Reports (WPR), Monthly Progress Reports (MPR), S-Curves, and Lookahead plans. Ensure accuracy and identify any deviations from the planned schedule.
  • Contribute to process development: Show interest in developing construction processes, such as ISO (International Organization for Standardization) and GSTC standards. Stay updated on industry best practices and propose improvements to enhance efficiency and quality.
  • Excellent communication skills: Possess strong communication skills to effectively interact with team members, stakeholders, and contractors. Clearly convey project updates, instructions, and technical information to ensure smooth coordination and understanding.
Essential qualifications for the role are:
  • A degree in Civil Engineering with a work experience of 3 years will be preferred for this role.
Key Accountabilities/Duties & Responsibilities:
  • Oversee corporate governance practices and ensure compliance with statutory and regulatory requirements.
  • Organise and manage board meetings, including preparing agendas, minutes, resolutions and assign action tasks.
  • Draft, review, and negotiate a wide range of commercial contracts, including NDAs, service agreements, manpower sourcing agreements, etc.
  • Conduct due diligence for investment transactions.
  • Conduct legal research and stay updated on changes in corporate laws, regulations, and legal trends relevant to the business.
  • Provide or facilitate provision of legal opinion to internal business units (Operations, Finance, Business Development, etc.)
  • Liaise with external advisors and vendors as may be necessary.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a Bachelor’s degree in law (LLB) along with Company Secretary qualification.
  • Candidates having a minimum of 4-5 years of work experience in a similar role, preferably in a large or diversified organisation will be preferred for this role.
  • In-depth knowledge of Companies Act and familiarity with commercial agreements.
  • Knowledge of regulatory compliance, corporate governance, and the legal aspects of business operations Skills.
  • Excellent drafting, negotiation and communication skills.
  • Strong attention to detail and analytical skills.
  • Ability to manage multiple tasks and meet deadlines effectively.
  • Ability to work independently and collaborate within a team.
  • High ethical standards and a strong sense of professional responsibility.
  • Strong interpersonal skills and ability to work at all levels within the organization.
Senior Finance Manager  : (Job ID: 5763)
Key Accountabilities/Duties & Responsibilities:
  • Assisting in the preparation of Budget & Forecast reports.
  • Reviewing Financial Reports on a regular basis and monitoring operational issues, business flow and associate performance.
  • Ensuring timely payments of statutory dues like, GST, Professional Tax, TDS, Provident Fund, ESI, Property Tax, Government License.
  • Responsible for preparing monthly MIS statements, variance reports etc.
  • Timely payment of foreign remittance for import of goods, travel agent commission and service bill payment.
  • Managing activities related to Accounts receivables, Accounts Payables
  • Verification of Agreements/contracts & PO.
  • Reconciliation of General Ledger accounts, Unit Balances.
  • Preparing of SOP/process note for operations.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a Chartered Accountant Qualification.
  • Candidates having a minimum of 10 + years of relevant experience will be preferred for this role.
Employer Branding Manager  : (Job ID: 5799)
Key Accountabilities/Duties & Responsibilities:
  • Internal Communications :- Develop and implement a robust internal communications framework that ensures consistent messaging across all levels of the organization.
  • Partner with senior leadership and department heads to deliver important organizational updates, executive messages, and announcements.
  • Manage and oversee internal communication tools, including newsletters, intranet portals, and employee apps.
  • Facilitate town halls, leadership forums, and employee Q&A sessions to foster open communication and transparency.
  • Strategy Development  Craft a comprehensive employer branding strategy to position Tamara as an employer of choice in the hospitality industry.
  • Collaborate with HR, Marketing, and external agencies to articulate and promote Tamara’s Employee Value Proposition (EVP).
  • Benchmark employer branding practices against competitors and propose innovative ideas to elevate Tamara’s reputation Content and Campaigns.
  • Create compelling content, including employee success stories, video testimonials, and blog posts, to showcase Tamara’s workplace culture.
  • Develop and execute multi-channel campaigns (LinkedIn, Instagram, Glassdoor, etc.) to increase Tamara’s visibility as an employer of choice.
  • Build creative assets that highlight employee experiences, organizational achievements, and core values. Employee Advocacy.
  • Encourage employees to act as brand ambassadors through recognition programs and social media participation.
  • Design initiatives to improve Tamara’s ratings and reviews on employer platforms like Glassdoor and Indeed. Awards and Industry Recognition.
  • Lead the nomination process for workplace awards and certifications, ensuring Tamara receives recognition as a great place to work.
  • Collaborate with industry leaders and partners to amplify Tamara’s employer brand externally. Employee Engagement.
  • Design and implement creative engagement programs to foster a sense of belonging, including wellness initiatives, recognition frameworks, and team-building activities.
  • Establish mechanisms to gather and act on employee feedback through surveys, focus groups, and forums. Event Management.
  • Plan and execute internal events that promote collaboration, engagement, and alignment with organizational values across units in diverse geographies.
  • Organize events such as leadership meets, cross-functional workshops, employee recognition ceremonies, cultural celebrations, and CSR initiatives.
  • Coordinate pan-organization events like annual employee off-sites, employee fairs, and regional meetups to build a cohesive organizational culture. Geographic Inclusivity.
  • Design events and initiatives tailored to the unique cultural and operational needs of units across different regions.
  • Ensure consistent employee experiences across geographies while respecting local traditions and preferences. Crisis Communication.
  • Develop and implement internal communication strategies during crisis situations, ensuring timely and transparent updates to employees.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a degree in Bachelor of Business Administration or any other related field.
  • Candidates having a minimum of 7 years of experience in employer branding with excellent communication and employee surveys management skills will be preferred for this role.
Head of Learning & Development   : (Job ID: 5803)
Key Accountabilities/Duties & Responsibilities:
  • Develop and implement comprehensive L&D strategies aligned with the company’s goals and objectives.
  • Design, deliver, and evaluate training programs for various departments, including guest services, housekeeping, F&B, and leadership development.
  • Identify training needs through performance assessments, feedback mechanisms, and industry trends analysis.
  • Collaborate with department heads and HR teams to identify skill gaps and develop targeted training solutions.
  • Oversee the creation of training materials, resources, and e-learning platforms to support learning initiatives.
  • Monitor and assess the effectiveness of training programs through performance metrics and participant feedback.
  • Manage the L&D budget, resources, and external training vendors to optimize learning outcomes.
  • Stay updated on industry best practices, emerging trends, and innovations in L&D to continually improve training programs.
  • Foster a culture of continuous learning and development among employees, promoting career growth and talent retention. Objectives of the Position.
  • Enhance employee performance and productivity through targeted training and development initiatives.
  • Support organizational growth and competitiveness by equipping employees with relevant skills and knowledge.
  • Improve guest satisfaction and loyalty by ensuring high-quality service delivery through well-trained staff.
  • Cultivate a learning culture that encourages innovation, adaptability, and personal development among employees.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a degree in Bachelor of Business Administration or any other related field.
  • Candidates having a minimum of 12 years of experience in learning & development will be preferred for this role. Having a background in hospitality sector will be an added advantage.Excellent commmunication and time management skills are prerequisites for this role.
General Manager - Marketing: (5632 )

Purpose of the job:

As the General Manager – Marketing, you will be at the helm of a high-energy, highly talented
marketing team. Your role will involve leveraging their strengths while ensuring that strategic goals
are met efficiently and effectively. You will balance leading with assertiveness, creativity, and holding
the team accountable for results. This role will report to the VP – Sales and Marketing and requires a
dynamic leader capable of handling a diverse, high-performing team, instilling discipline while
fostering a collaborative environment to ensure that marketing objectives are executed flawlessly
and that the brand’s goals are achieved.

Key Accountabilities/Duties & Responsibilities

    • Drive Team Excellence:: Lead and manage a team of marketing professionals, guiding them
      through both routine and complex tasks with efficiency and accountability.
    • Task Delegation and Accountability: Delegate tasks with precision, ensuring each team
      member is empowered yet held accountable for their output. Foster an environment where
      team members are challenged to exceed expectations while adhering to deadlines and
      quality standards.
    • Harness Individual Strengths: Identify and leverage the unique strengths and skills of each
      team member to maximize team performance, while addressing any gaps or
      underperformance directly.
    • Leadership by Influence:Inspire respect and maintain control over a team of highly skilled
      professionals, ensuring they remain focused on the objectives, even when dealing with
      internal competition or differing ideas. Use strong interpersonal skills to maintain authority
      and motivate individuals toward the collective goal.

    Creative Strategy and Innovation:

    • Develop Innovative Campaigns: Lead the creative process, ensuring the development of
      bold, innovative campaigns that set the brand apart in the competitive hospitality market.
    • Encourage Risk-Taking:Motivate the team to push boundaries and experiment with fresh
      ideas while maintaining a clear focus on the brand’s objectives and core values.
    • Strategic Thinking:Ensure all marketing efforts—whether digital, print, or experiential—are
      strategically aligned to the brand’s mission, market position, and long-term goals.

    Operational Excellence and Results Orientation
    :

    • Results-Driven Execution:Maintain a relentless focus on delivering results—whether in
      terms of brand awareness, guest engagement, or revenue generation. Ensure that every
      campaign, project, and marketing initiative is tracked and delivers measurable ROI.
    • Continuous Improvement:Drive a culture of continuous improvement by identifying
      inefficiencies, eliminating roadblocks, and ensuring the team has the resources and support
      necessary to execute at their highest level.
    • Resource Management: Prioritize marketing efforts based on impact, making effective use of
      the available budget, tools, and technologies to drive results.

    Guest-Centric Approach and Revenue Growth:

    • Guest Experience Optimization: Lead the creation of personalized, guest-centric marketing
      strategies that drive loyalty and engagement. Ensure all marketing initiatives contribute to
      enhancing the guest experience and building lasting relationships.
    • Revenue-Boosting Campaigns:Oversee the design of promotions, special offers, and
      partnership programs that effectively drive revenue and increase bookings. Collaborate with
      revenue management and sales teams to align marketing campaigns with revenue targets.
    • Brand Positioning: Continuously monitor and refine the brand’s position in the market to
      ensure the organization remains the top choice for guests and stands out from competitors.

    Collaboration and Cross-Department Leadership
    :

    • Cross-Functional Coordination:Collaborate closely with sales, operations, and other key
      departments to align marketing efforts with business objectives and operational capabilities.
    • Conflict Resolution: Effectively manage and resolve conflicts that arise within the team or
      between departments, ensuring a positive and results-oriented working environment.
    • Stakeholder Management:Build and maintain strong relationships with key internal and
      external stakeholders to facilitate successful campaign execution and gather valuable
      insights.

    Essential Qualification:

    • Master’s degree in marketing, Business
      Administration, or a related field.
    • 10+ years of progressive experience in
      marketing, with at least 5 years in a senior
      leadership role managing a diverse team,
      preferably in the hospitality industry.
    • Proven track record of leading a diverse,
      high-performing marketing team and
      executing complex campaigns.
    • Strong ability to manage and hold a team accountable, while fostering a culture of
      innovation and performance.
    • Excellent strategic thinking, problemsolving, and creative skills.

    Mandatory Skills/ Competencies:

    • Strong Leadership: Ability to
      command respect and lead a smart,
      high-performing team, with a focus on
      accountability and results.
    • Creative Vision:Demonstrates the
      ability to think creatively while staying
      aligned with strategic objectives.
    • Assertiveness: Ability to maintain
      control, ensure productivity, and
      handle challenges with confidence.
    • Operational Focus: Results-oriented
      with a deep understanding of
      operational efficiency and resource
      allocation.
    • Emotional Intelligence:Skilled at
      motivating, managing, and resolving
      conflicts within a team, all while
      maintaining high morale and
      engagement.

    Additional Requirements
    :

    • Willingness to travel as required.
    • Proficiency in marketing tools, CRM
      systems, analytics, and automation
      platforms.
    • Stropng industry network and an indepth understanding of hospitality
      trends and market dynamics.
Mechanical Engineer : (Job ID: 5361)
Key Accountabilities/Duties & Responsibilities:
  • People Manager
  • Supervision and Coordination with Consultants, Contractors and PMC S for execution at the site.
  • Budget Analysis on various projects for proposing it to latest undertakings.
  • Design and analysis for optimal MEP systems at various projects.
  • Comparing and analysing the expenses and performance of various existing systems at different projects to create a database.
  • Keep track on the latest development in the field for making the installed systems up to date.
  • Exposure in HVAC & Plumbing, STP, Fire Fighting specially in Hotel construction division.
  • Should be ready to travel across locations.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a degree in Bachelor of Engineering( Mechanical).
  • Candidates having a minimum of 5 years of relevant work experience is preferred for this role.
Site Engineer : (Job ID: 5388)

Key Accountabilities/Duties & Responsibilities:

  • To maintain existing MEP related systems To coordinate for electrical works for the complete building Check and verify materials received at site as per specification.
  • Taking care of day to day activity Assisting other engineers with projects.
  • Should be able to follow instructions – conducting research, and writing reports.
  • Keep and update progress on either a copy of the training plan/record.

Essential qualifications for the role are:

  • Preferred educational qualifications for the role is a degree of Bachelor of Engineering (Civil).
  • Candidates having a minimum of 4 years of relevant work experience is preferred for this role.
Safety Engineer: (Job ID: 5794)
Key Accountabilities/Duties & Responsibilities:
  • Policy Development and Implementation:- Develop, update, and enforce health, safety, and environmental policies and procedures. Ensure all employees understand and comply with these policies.
  • Risk Assessment and Hazard Identification:- Conduct regular risk assessments and workplace inspections to identify potential hazards. Implement control measures to eliminate or minimize risks.
  • Training and Awareness:- Organize and conduct safety training programs for employees. Raise awareness about workplace hazards and the importance of safety practices.
  • Compliance and Documentation:- Stay updated with local, national, and international HSE regulations. Maintain records of safety incidents, audits, risk assessments, and corrective actions.
  • Incident Management :- Investigate workplace accidents, near-misses, and incidents. Prepare detailed incident reports and recommend measures to prevent recurrence.
  • Emergency Preparedness:- Develop emergency response plans and procedures. Conduct regular drills to ensure employees are prepared for emergencies.
  • Monitoring and Reporting:- Monitor the effectiveness of safety measures and identify areas for improvement. • Prepare regular reports for management regarding safety performance and compliance.
  • Collaboration:- Work with management, employees, and contractors to ensure safety goals are met. Coordinate with external safety auditors, inspectors, and regulatory bodies.
  • Environmental Management:- Monitor waste management, pollution control, and environmental conservation efforts. • Ensure compliance with environmental laws and promote sustainable practices
  • Continuous Improvement:- Keep up with industry best practices and incorporate new safety technologies and methods. Conduct safety trend analysis to proactively address potential safety issues.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a degree in Bachelor of Engineering (Civil)
  • Candidates having a minimum of 2 years of relevant work experience is preferred for this role.
Inside Sales Manager: (Job ID: 5990)
Key Accountabilities/Duties & Responsibilities:
  • Manage the inside sales representatives team.
  • Set and track sales targets for your team.
  • Suggest and implement improvements in the sales administration process.
  • Coordinate department projects to meet deadlines .
  • Report on sales metrics and suggest improvements .
  • Prepare monthly, quarterly and annual sales forecasts.
  • Use customer feedback to generate ideas about new features or products.
  • Research and discover methods to increase customer engagement.
  • Ensure sales, finance and legal policies and procedures are met.
  • Build an open-communication environment for your team.
  • Liaise with Marketing and Product Development departments to ensure brand consistency and increase sales.
  • Proven work experience as an Inside sales manager with hands on experience with CRM software and MS Excel.
  • In-depth understanding of the sales administration process.
  • Excellent interpersonal and team management skills .
  • Strong analytical and organizational skills numerical abilities and problem-solving attitude.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a degree in Bachelor of Business Administration or any other related degree.
  • Candidates having a minimum of 4 years of relevant work experience is preferred for this role.
Executive - Internal Communication: (Job ID: 6021)
Key Accountabilities/Duties & Responsibilities:
  • The person will primarily be responsible for ideating, designing and executing internal communication campaigns, collaborating with HR Business Partners to drive effective internal messaging across the organization, creating leadership communication and managing multiple communication channels – all for a 1000+ audience that is highly versatile and speaks multiple languages.
  • Supporting the implementation of transformation program and program change activities.
  • Developing and delivering an integrated communication Strategy.
  • Work across teams to design and execute a cross functional communication strategy to support efficiency and productivity.
  • Develop communication content for a variety of channels, including (but not limited to) organizational emails, videos, keynotes, and town hall meetings.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a Post Graduate degree in Master of Communication & Journalism(MCJ).
  • Candidates having a minimum of 4 years of relevant work experience is preferred for this role.
  • Collaborative Skills: Work closely and coordinate with the Internal and external teams to create success. She/he should be able to seamlessly navigate these relationship dynamics in a high growth, young, agile business environment.
  • Attention to Detail: High attention to detail with commitment to accuracy & process.
  • Out of Box Thinking: Provide and implement business-focused solutions within time/cost restraints. Demonstrate original thinking in execution of role.
Cluster Head of Sales - TTK and Travel Trade : (Job ID: 6092)
Key Accountabilities/Duties & Responsibilities:
  • Sales Strategy Development: Develop and implement a comprehensive sales and revenue generation strategy for the cluster of hotels and resorts, aligned with the group’s overall business objectives.
  • Market Analysis: Continuously monitor market trends, competitor activities, and customer preferences to identify growth opportunities and potential threats. Use this information to adjust sales strategies accordingly.
  • Team Leadership: Lead and mentor a team of Sales Managers and Executives across multiple properties, providing guidance, motivation, and training to ensure high performance and achievement of targets.
  • Revenue Optimization: Work closely with Revenue Management teams to optimize pricing strategies, packages, and promotions to drive revenue growth while maintaining healthy profit margins.
  • Client Relationship Management: Build and maintain strong relationships with key clients, travel agencies, corporate accounts, and partners to foster long-term partnerships and secure a steady flow of business.
  • Sales Performance Monitoring: Establish and track key performance indicators (KPIs) for the sales team, regularly reviewing and analyzing sales reports to identify areas for improvement and implement corrective measures.
  • Sales Collateral and Marketing Support: Collaborate with the marketing team to develop effective sales collateral, presentations, and promotional materials to support sales efforts.
  • Budget Management: Prepare and manage the sales department’s budget, ensuring efficient allocation of resources to achieve revenue targets.
  • Cross-functional Collaboration: Work closely with other departments such as Operations, Food & Beverage, and Events to ensure seamless coordination and guest satisfaction, contributing to overall revenue growth.
  • Sales Training and Development: Implement ongoing training programs to enhance the sales team’s product knowledge, selling skills, and customer service standards.
  • Reporting and Documentation: Prepare and submit regular sales reports, forecasts, and other relevant documentation to the VP of Sales and Marketing and executive leadership.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a Post Graduate degree in Master of Toursim Management(MTM) or any other related degree.
  • Candidates having a minimum of 12 years of relevant work experience is preferred for this role
  • Candidates must have Sales Force Management skills and Customer Relationship Management Skills.

For The Tamara Coorg

Senior Team Leader - Engineering : (Job Id: 4380)
Key Accountabilities/Duties & Responsibilities:
  • Responsibilities and duties for this position shall include, but not limited to the following areas and activities.
  • At management discretion and direction may be given for tasks outside the scope of work described.
  • Maintains engineering department staffing levels so as to provide for optimal performance.
  • Establishes daily work assignments, and directs flow of same to completion.
  • Reviews all completed work orders, and inspects completed work as needed to ensure accuracy and quality.
  • Assists all department heads in handling any unusual maintenance related guest complaints.
  • Ensures completion to standard of all required preventive maintenance operations.
  • Assists engineers in diagnosis of problems related to equipment malfunction.
  • Coordinate all training programs for department personnel.
  • Provides supervision/support to all Engineering department staff on a daily basis.
  • Ensures maintenance shop adherence to cleanliness and safety standards.
  • Attends all required hotel meetings to keep abreast of in-house activities/promotions and events; maintain communications with other departments within the hotel.
Essential qualifications for the role are:
  • A degree in Civil Engineering with experience in vendor managemet and negotiation and persuasion skills is required for this role.
  • Assist Chief of Engineering in monitoring energy consumption, maintaining equipment and supply inventories.
  • Assists Dispatcher in communicating Maintenance Request needs to engineers as needed.
  • Assists in the preparation of compliance checklist.
  • Administers; key control system, tool control procedures.
  • Works with Security Department with regard to all repairs and maintenance of electronic/hard key locking systems to insure secure nature of all materials, supplies and information.
  • Performs periodic inspections of all property assets to ensure maintenance to standard .
  • Trains, appraises, coaches, counsels and disciplines departmental personnel according to Hotel standards.
  • Follows New Hire Training and ongoing Competency program in accordance with hotel policy .
  • Monitors all departmental budgets, forecasts and schedules.
  • Establishes and ensures adherence to all department and Hotels guidelines, policies and procedures.
  • Reviews/Maintains daily payroll report/records maintaining labor cost within established budgetary guidelines.
  • Evaluates individual employee performance, determines areas in need of improvement or requirements for advancement, establishes goals, objectives and training needs required to achieve same.
  • Maintains open communications with all hotel departments to ensure smooth operations and guest satisfaction.
  • Train the New Joiners in the Team.
Assistant Restaurant Manager : (Job Id: 4605)
Key Accountabilities/Duties & Responsibilities:
  • Responsibilities and duties for this position shall include, but not limited to the following areas and activities.
  • At management discretion and direction may be given for tasks outside the scope of work described.
  • Fully able to maintain hotel’s standards, policies and procedures – Entirely capable to prioritize, organize and delegate work assignments.
  • Directs performance of all restaurants staff & follows up with corrections immediately.
  • Motivates restaurant’s staff as a cohesive unit at all times.
  • Continuously promotes positive work relationship with kitchen staff & other departments.
  • Ascertains staff training needs & provides such training to the fullest and consistent levels.
  • Thinks clearly, analyses & resolves challenges and obstacles, exercising good judgement.
  • Consistently performs job functions with attention to detail, speed and accuracy.
  • Works well under pressure keeping organized, planned and meeting timelines.
  • Co-ordinates precisely his departmental needs with another departments & F & B office – Maintains cleanliness and hygiene level of the property all the time.
  • Responsible to run the restaurant operation smoothly, in all aspects – Achieves 100% guest satisfaction & service perfection levels in his/her department.
  • Review’s standards regularly & recommends high-class alternatives accordingly.
  • Strengthens physical visibility in the restaurant at all times especially during prime hours – Interacts with guests & inquires that guest contentment levels are in compliance with well-established standards.
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a degree in Bachelor of Hotel Management and Catering Technology.
  • Candidates having a minimum of 5 years of relevant work experience will be preferred for this role.

For The Tamara Kodaikanal

Assistant Manager - UGE : (Job ID: 5601)
Key Accountabilities/Duties & Responsibilities:
  • Develop and implement Guest Activities He must develop and implement activities that appeal to a wide range of personalities and ages.
  • He will complete needs assessments to determine how often activities will be offered, how seasons will affect these activities and what space is available for participants.
  • Track, input, maintain and audit all individual team member training records utilizing designated systems and programs.
Resort activities should be appropriate for the location and may reflect a theme:
  • A resort Manager – Guest Experiences must research possible activity ideas, trying or sampling new activities and evaluating them as needed.
  • He must stay informed about new trends in the field to offer popular activities.
  • Group activities may include sporting activities such as volleyball, games such as trivia, events such as karaoke nights or Coffee tastings, or activities such as crafts and dancing lessons. The Manager must then lead, delegate or implement activities.
  • Schedule Activities He must create an activity schedule that reflects the resort’s needs. He must vary the activities to ensure the schedule appeals to as many guests as possible. Activity schedules should not interfere with other resort events and may need to complement other scheduled events.
  • Supervise Activity Team He may need to supervise other activity staff members including lifeguards, sports professionals and other employees. They may also be responsible for training other employees as necessary, introducing them to procedures or new activities as needed.
  • Communicate Activities to Resort Guests He must also communicate activities to the resort’s guests. They may need to update websites, produce newsletters or make calendars to highlight specific events. Additionally, this Manager may send out invitations, publish brochures and update signage.
  • Manage and Maintain Recreational Needs A resort Manager – Guest Experiences must have an accurate picture of the activity equipment to which he has access. For special events, he may need to secure tents or extra chairs. If a resort activity In-charge needs extra help, he hires temporary workers, caterers or specialists. He also ensures activity equipment remains clean, prepared and properly maintained.
  • Provide a Program As Manager, you are responsible for coming up with activities that residents find engaging. Start by taking a look at the current list of activities offered and see which ones are the most popular with residents. Consult residents to discover which additional activities they would enjoy and select new activities that generate enough interest to warrant being added to your event roster. When adding new programs, assess if your staff members are qualified to manage them with little to no additional training.
  • Create a calendar of these activities and make sure that you or a staff member are present to lead and oversee the events. Create and implement a plan to inform residents and guests which activities are scheduled and encourage them to participate.
  • Train Staff Recruiting staff is another essential task of an activity In-charge. It entails interviewing, hiring and training new employees. Make sure all staff members understand the principles of the company, are able to create the right atmosphere for residents and can demonstrate scheduled activities to guests, as needed.
  • Reports Part of a Assistant Manager – Guest Experiences job is creating reports for company management. These reports chronicle the amount of money and time spent on activities by staff and how many residents and guests participate. You may also be required to prepare reports on how the activities meet the departmental goals and progress on community awareness of activity programs. Reports enable management to assess how effective your leadership is and may be used to supplement additional funding requests and grants.
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a degree in Bachelor of Business Administration.
  • Candidates having a minimum of 5 years of relevant work experience will be preferred for this role.
Executive Assistant Manager: (Job ID: 6003)
Key Accountabilities/Duties & Responsibilities:
  • Direct everyday activities, plan and assign work ensuring you always have the right staffing numbers .
  • Develop your team and improve their performance through coaching and feedback, and create performance and development goals for colleagues – recognise good performance .
  • Train colleagues to make sure they deliver with compliance and to the standards we expect and have the tools they need to work efficiently.
  • Recommend or initiate any HR elated actions where needed.
  • Promote teamwork and quality service through daily communication and coordination with other shifts and departmental management.
  • Ensure a safe and secure environment for guests, team members and hotel assets in compliance with the hotel s or Management s policies and procedures and regulatory requirements. Maintain relations with outside contacts.
  • Act as public relations representative to raise awareness of hotel and brand in local community.
  • Drive team member involvement in community organisations, activities and businesses.
  • Develop and carry out action plans to be environmentally conscious by taking steps to reduce the hotel s carbon footprint.
  • Perform other duties as assigned. May also serve as manager on duty.
  • Interact with guests and outside contacts including, current and potential clients, government officials, travel industry representatives, suppliers, competitors local community members.
  • Make sure the hotel delivers the highest level of guest satisfaction through superb guest services and amenities.
  • Help the General Manager in the development, implementation and monitoring of financial and operational plans for the hotel to ensure optimum guest satisfaction, sales potential and profitability.
  • Make recommendations for capital improvements to enhance the assets of the hotel and/or company and brand loyalty.
  • Develop and manage departmental budget. Monitor and departmental actual and projected sales and ensure revenue goals and met.
  • Ensure proper cash control and Liquor control policies are in place and are following in F&B Service areas.
  • Focus and ensure maintaining the profit margin without compromising the quality. Leading Food & Beverage Team.
  • Use leadership and communication skills to lead, encourage others and drive the result by upholding trust, integrity and commitment.
  • Build mutual respect, trust and coordination between the team and always lead the team by examples and serves as a role model.
  • Identify opportunities to increase profit, revenue and add value by implementing exciting process, challenging & encouraging team members to bring innovative ideas to drive the result.
  • Ensure regular ongoing communication occurs in all the areas of Food & Beverage at all the time.
  • Maintain an open, transparent relationship with direct reports and ensure direct reports do the dame for their team.
  • Identify the development needs and implement necessary trainings, coaching to improve the skills and knowledge of the team.
  • Always update the market trends and introduces new food and beverage products to meet or exceed customer expectations and ensure a competitive position in the market.
  • Focussing on best practices to provide the best possible work environment and foster growth.
  • Ensure service that are above and beyond the guest expectations, Create a culture of Team work & Empowerment and encourage the team by assisting them to understand the guest needs, provide guidance, feedback.
  • Review comments cards, guest satisfaction results and social media comments and recommendations to identify the areas of improvement and ensure appropriative corrective action is taken to resolve the guest opportunities.
  • Provides direction to associates, including setting performance goals, monitoring performances and providing constructive feedback.
  • Recruit, train and retain team members who can demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.
  • Ensure team development and performance, service quality training, up-sell training with order takers, interactive role plays to ensure compliance with service standards.
  • Set goals and expectations for direct reports using the performance review process (KRA) and hold the team accountable for successful operation. Always ensure that expectations and objectives are clearly communicated to the team.
  • Provides excellent customer service to all employees by responds quickly and proactively to employee’s concerns.
  • Implementing quality training program, valuing employee contribution, creating incentives and turning performance into compensation and company goals.
  • Ensured implementation of HACCP and ISO Standards.
  • Ensured development and maintenance of all policies, procedures and standards within the department; utilized a continuous improvement approach to high quality cost effective and customer focused operation Implement policies and protocols that will maintain future F&B operations Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a degree in Bachelor Of Hotel Management and Catering Technology .
  • Candidates having a minimum of 8 years of relevant work experience in F&B service with role as a F&B Manager will be preferred for this role.
General Manager: (Job ID: 5087)
Key Accountabilities/Duties & Responsibilities:
  • The General Manager should have an excellent track record of successfully managing and leading a team to sustained high levels of service .
  • Responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience .
  • A General Manager would also be required to manage between profitability and guest satisfaction measures.
  • Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management and the rooms division.
  • Ensure full compliance to hotel operating controls, SOP s, policies, procedures and service standards.
  • Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service to drive financial success.
  • Work with hotel department heads to establish goals and objectives that coordinate with the overall organisation s goals and objectives.
  • Enable innovation and drive results by executing sales and marketing campaigns, understanding dynamic revenue management and driving profit to the bottom line through strong financial controls.
  • Evaluates changes to the guest’s needs, the hotel’s guest mix and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction.
  • Demonstrate and promote teamwork among all management and staff while creating an environment in which all associates reach their full potential.
  • Follow property safety and security procedures, liaise with local government officials to ensure Hotel operating safely and legally Assists with procurement of operating supplies for all departments and contracting with third-party vendors for essential equipment and services.
  • Complete necessary financial audits.
  • Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
  • Inspect the property for organization and cleanliness.
  • Resolve whenever possible and communicate larger issues or anything that might impact the long-term viability of the property to the CEO.
  • Learn all relevant systems, including the GPM, PMS, all HR and Accounting tools, guest communication tools, and be ready to train your team.
  • Lead all key property issues including capital projects, customer service and refurbishment.
  • Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget.
  • Developing improvement actions, carry out costs savings. A strong understanding of P&L statements and the ability to react with impactful strategies.
  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
  • Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
  • Manage and develop the Hotel Executive team to ensure career progression and development.
  • Be accountable for responsibilities of department heads and take ownership of all guest complaints.
  • Respond to audits to ensure continual improvement is achieved.
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a degree in Bachelor Of Hotel Management or a graduate degree in any other related field .
  • Candidates having a minimum of 10 years of relevant work experience as a General Manager will be preferred for this role.

For O by Tamara Coimbatore

Assistant Manager-Stores : (Job ID: 5344)
Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion and direction may be given for tasks outside the scope of work described.
  • Collect procured merchandise, mark appropriately for placement in facility, and deliver them to the appropriate department In charge of storing food, beverage, and operational stock Perform daily check on the storage facilities for upkeep and hygiene Responsible for completing requisition forms for inventory and supplies Report low stock levels to manager promptly Perform inspection on deliveries to confirm quality, cleanliness, and freshness, and consistency throughout case lots Follow food safety and handling policies and procedures across all food-related areas.
  • Responsible for the sanitation of all refrigerators and freezers, floors, food equipment, and drains in storage areas Properly place trash, empty cardboard, and pallets in storage areas Notify the manager of accidents, injuries, and unsafe work conditions Follow all company policies and procedures in the discharge of duties.
  • Responsible for upholding the confidentiality of proprietary information as well as protect the Hotel’s assets Adhere to quality assurance expectations and standards.
  • Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks. Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
Duty Manager : (Job ID: 5203)
Purpose of the job
  • Primarily responsible to ensure that Front Office shifts are running efficiently, providing outstanding guest service, assisting all Front Office staff and maintaining a calm, professional environment at all times.
  • Supervises and assign duty roster for F/O team, Concierge, Bell Counter, Guest Relations and Business Centre. Responsible for VIP movement in the Hotel. Key Accountabilities/Duties & Responsibilities Greets the VIP guests of the hotel.
  • As directed by the Front office Manager, Performs special services for VIP Guest’s. Assists in VIP’s arrival departure in absence of guest relation officers. Checks cleanliness of lobby and public areas, lights and as well as front office staff in proper and orderly appearance and behaviour.
  • Checks on registration cards of arriving guests and ensures all information should be filled on each cards either by Guest Relation Officers or the guests. Assists in sending guest messages or faxes.
  • Gives the instructions to the Night Reception, during the high occupancy periods, regarding: walk-in guests and release room blocked because of no- shows Assists in handling room lock problems. Prepares and checks for VIP’s arrival and escorts guests to rooms. Co-ordinates with all departments concerned in order to maintain Front Office functions properly.
  • Operates the front office computer system in order to assist front office attendants. Checks group department, fit and ensure switchboard makes appropriate wake up calls.
  • Handles guest complaints and other related problems and reports on the Assistant Manager’s log book. Assists reception, business centre, cashier, concierge and bell captain during they are busy. Answers guests inquires, handles complaints and attend to the needs of the guests.
  • Approves and sign for allowances, rebates etc., as required by Front Office Cashier. Authorises charges to be made for late departures and/or compliments on them. Promotes and maintains good public relations. Motivates and maintains good staff relations.
  • Maintains and be guided of hotel policy on credit/lost and found hotel guests properties.
  • Follows up in credit check report, liaise with credit manager. To responsible for front office operation during the absence of Front Office Manager (HO). To discuss all matters that needed to follow up with the next shift Reception Manager.
  • Approves the working schedule for the front office attendants and submits them to front office manager (HO).
  • Conducts and ensures the neat of appearance of front office attendant as well as correct attitude and behaviour, discusses problems that encountered on this point with front office manager, assistant front office manager and their shift leaders. Assigns and Approves Duty roster for all Front desk staffs. Provide other duties and services as assign by Front Office Manager.
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.

For O by Tamara Trivandrum

Assistant Manager - Engineering & Maintenance : (Job ID: 4396)
Key Accountabilities/Duties & Responsibilities: Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described. Operations and Administration of the Maintenance Department
  • To assist the chief engineer / General Manager in the day to day work and oversee the preventive maintenance of all equipment.
  • Familiar and complies with the hotels mission and standards in performing maintenance activities.
  • To assume all the responsibilities and authority of the chief engineer in his absence.
  • To take regular training classes for Engineers and Staff.
  • To check all log books daily and take corrective measures accordingly.
  • Respond to guest’s maintenance needs promptly and ensure guests receive professional, efficient prompt and courteous service to hotel standards.
  • To keep Chief Engineer / General Manager informed of all the activities and incidence in the Engineering Department.
  • To coordinate with the outside agencies or vendors for repair and maintenance work.
  • To check the quality of engineering goods procured by the organization.
  • To obtain a thorough knowledge of firefighting appliances.
  • Able to represent engineering department on HOD meeting during the absence of Chief engineer.
  • Able to take decisions in order to ensure successful operation.
  • Able to respond to emergencies in a timely manner.
  • Able to effectively perform vendor management.
  • Able to make quotation finalization.
  • Monitor and record utility consumption and assist the Chief Engineer to maintain efficiency.
  • Maintain history card for all the plant equipment.
  • Provide supervision and leadership to colleagues within his/her area of the Technical Services Department.
  • Daily coordination of the Technical services department in his/her area of responsibility.
  • Advise on the duty roster for his/her area of responsibility.
  • Should have good knowledge of Capex and Opex item.
  • Prepare reports, maintain inventories, and keep accurate records, order equipment and supplies.
  • Ensure correct maintenance of all equipment in conjunction with the other user departments.
  • Closely works with Housekeeping team in Room Periodic Maintenance
  • Stay abreast with the technological advances in surveillance & safety of equipment.
  • Ensure that Operational problems are promptly brought to the attention of the Technical Supervisor.
  • Ensure maintenance staff is wearing proper uniforms with name tag and upholds hotels grooming and hygiene standards.
  • At regular intervals, inspect the working condition of equipment and engineering systems and ensure that all standards are maintained.
  • Responsible for quality service, meeting/exceeding financial goals, short and long term planning and day-to-day operations
  • Any other job or duties assigned by the management as and when required.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a degree in Bachelor of Engineering (Mechanical).
  • Candidates having a minimum of 6 years of relevant work experience in hospitality sector will be preferred for this role.
Executive Chef : (Job ID: 5877)
Key Accountabilities/Duties & Responsibilities: Responsibilities and duties for this position shall include, but not limited to the following areas and activities. At management discretion, direction may be given for tasks outside the scope of work described. Operations and Administration of the Maintenance Department
  • Plan and direct food preparation and culinary activities .
  • Estimate food requirements and food/labor costs.
  • Designing new recipes, planning menus, and selecting plate presentations. Modify menus or create new ones that meet quality standard.
  • Reviewing staffing levels to meet service, operational, and financial objectives.
  • Arrange for equipment purchases and repairs.
  • Recruit and manage kitchen staff.
  • Obtaining feedback on food and service quality, and handling customer complaints.
  • Performing administrative tasks, taking stock of food and equipment supplies, and doing purchase orders.
  • Ensure proper receiving, storage, and rotation of products to comply with the standards.
  • Minimize waste and maximize thorough usage of food through careful ordering, proper and well-organized storage, use of proven recipes, and creative use of leftover food. (Review waste/spoilage log)
  • Manages the kitchen and ensures compliance with all standards of best practices.
  • Ensure that safety standards and sanitary requirements are met each and every day.
  • Oversee catering events and may also offer culinary instruction and/or demonstrate culinary techniques.
  • Review Daily Flash Report and actively involved food and Labor cost controlling.
  • Review Sensitive Inventory Item’sheet daily and take proper action for variance.
  • Ensure proper equipment operation/maintenance.
  • Ensure that required standards are adhered to in the production and preparation of food – in quality, quantity and safety
  • Work towards exceeding customer s expectation by encouraging and promoting high level of service .
  • Ensure all complaints, inquiries, and suggestions by customers are attended to accordingly.
  • Give appropriate support or guidance to members of kitchen when need arises.
  • Resolve possible disputes within the kitchen and report any unresolved issues.
  • Promote good team spirit regularly.
  • Ensure all dishes are prepared according to specification and served at the correct quality, portion size, and temperature.
  • Attends to Guest Complaints as and when needed.
  • Ensure end of the inventory is accurate and completed.
  • Review Financial Statement of the month and be aware of current financial status of the operations for all factors.
  • To hold regular performance appraisals with all senior staff, identifying areas for development and training needs and ensuring that this training is effected.
  • Analyze ‘What s Hot, What s Not report from POS system and develop an action plan to ensure maximize Customer Satisfaction as well as financial result of the operation.
  • Review Par Stock Level for each item and each department based on current operational situation.
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
  • Will be the Food safety Team Leader at the Unit and drive the Food safety Standards review and update as per requirements.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a diploma
  • Candidates having a minimum of 10 years of relevant work experience in hospitality sector will be preferred for this role.

For Lilac Hotels, 3rd and 5th Block Jayanagar, Bangalore

Accommodation Manager : (Job ID: 5278)
Key Accountabilities/Duties & Responsibilities:
  • To organise and supervise staff in the cleaning of Guest rooms, corridors, stairs, public areas, toilets, staff changing rooms, linen room and storage rooms.
  • Report any maintenance faults and ensure that they are actioned.
  • Record any lost property in the relevant lost property book. Lock the property away in designated safe area.
  • To ensure that guest dry cleaning is dealt with according to standards.
  • Liaise with Reception on room occupation for that night.
  • Ensure that any special requirements, e.g. Extra beds, cots, etc. are adhered to.
  • Check every room when completed ensuring that it has been serviced to agreed standards.
  • Record all rooms status .
  • Review the report on any complaints and/or compliments with the Duty Manager.
  • Report all accidents in Incident reporting.
  • To attend the HOD’s daily meeting , as well as any other meeting(s) relevant to the Front office and Housekeeping department.
  • Report any suspicious behavior, damage, missing equipment and keys to General Manager.
  • Have a personal caring attitude towards guests and staff at all times.
  • Store and receive all cleaning materials and goods relevant to the Housekeeping Department according to the regulations laid down.
  • To maintain staff moral and create a good working atmosphere.
  • Ensure good working relationships with other departments and Management.
  • Complete rosters and attendance forecasts in advance saying in line with hotel budget.
  • Assist in the recruitment of staff.
  • Assist in the training and recording of training according to the Hotel and departmental training plan.
  • To have full knowledge of, and be able to act upon the Fire Procedures as laid down in the Hotel Fire Plan and in accordance with the Fire Precautions Act.
  • To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.
  • To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
  • Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
  • Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
  • Check all work given to the Room Assistants, Linen Porters, and Maintenance throughout the day to ensure standards are being adhered to.
  • Excellent Knowledge on of how to inspect properties.
  • Maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
  • Knowledge of local and company hygiene, health and safety regulations.
  • Developing and utilizing check lists for regular preventative maintenance.
  • Developing and utilizing check lists for regular cleaning and upkeep.
  • Conduct meetings and training sessions as and when required.
  • Interview, hire, train, and at times take disciplinary actions on staff members.
  • To assist in the development and writing of Housekeeping departmental standards and improved processes.
  • To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Minimize wastage of materials and energy through careful monitoring of staff.
  • Train staff on answering guest enquires about hotel policies and services.
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.
Essential qualifications for the role are:
  • Preferred educational qualifications for the role is a degree in Bsc Hotel Management.
  • Candidates having a minimum of 8 years of relevant work experience in hospitality sector with guest complaints handling,housekeeping skills will be preferred for this role.
Operations Manager : (Job ID: 5520)
Key Accountabilities/Duties & Responsibilities:
  1. Team Leadership:
    • Recruit, train, and manage a diverse team of operational staff.
    • Foster a positive and collaborative work environment.
    • Set performance standards and conduct regular evaluations.
  2. Guest Satisfaction:
    • Ensure the highest level of guest satisfaction by addressing guest concerns and resolving issues promptly.
    • Monitor guest reviews and feedback, implementing improvements as needed.
  3. Operations Management:
    • Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food service (if applicable).
    • Develop and implement efficient operational procedures to optimize guest services.
    • Monitor and manage room inventory and rates to maximize revenue.
  4. Financial Management:
    • Develop and manage the hotel’s operational budget.
    • Control expenses and cost-effectively manage resources.
    • Implement cost-saving initiatives without compromising quality.
  5. Quality Assurance:
    • Maintain high cleanliness and maintenance standards throughout the hotel.
    • Ensure compliance with all safety and health regulations.
    • Conduct regular quality checks to ensure consistency in service.
  6. Vendor and Supplier Relations:
    • Manage relationships with vendors and suppliers to negotiate favourable contracts and ensure timely deliveries.
    • Monitor supplier performance and quality of goods and services.
  7. Guest Services and Amenities:
    • Identify opportunities to enhance guest services and amenities to meet and exceed guest expectations.
    • Coordinate with relevant departments to execute improvements.
  8. Reporting and Analysis:
    • Generate regular reports on key performance indicators and operational metrics.
    • Analyse data to identify trends and opportunities for improvement.
Essential qualifications for the role are:
  • A degree in BSc Hotel Managament would be preferred for the role with a work experience of 5 years

For Amal Tamara

General Manager : (Job ID: 5507)
  • The General Manager should have an excellent track record of successfully managing and leading a team to sustained high levels of service.
  • Responsible for managing the Hotels management team (HOD’s) and overall hotel targets to deliver an excellent Guest experience.
  • A General Manager would also be required to manage between profitability and guest satisfaction measures. Oversee all aspects of operations by exercising demonstrated knowledge and experience in all phases of hotel management, including sales and marketing, food and beverage, revenue management and the rooms division. Ensure full compliance to hotel operating controls, SOP s, policies, procedures and service standards.
  • Provide the vision, leadership and strategy to inspire your associates to deliver exceptional service to drive financial success. Work with hotel department heads to establish goals and objectives that coordinate with the overall organisation s goals and objectives.
  • Enable innovation and drive results by executing sales and marketing campaigns, understanding dynamic revenue management and driving profit to the bottom line through strong financial controls.
  • Evaluates changes to the guest’s needs, the hotel’s guest mix and competitive trends to recommend appropriate products/services and operational changes to ensure guest and employee satisfaction. Demonstrate and promote teamwork among all management and staff while creating an environment in which all associates reach their full potential.
  • Follow property safety and security procedures, liaise with local government officials to ensure Hotel operating safely and legally Assists with procurement of operating supplies for all departments and contracting with third-party vendors for essential equipment and services.
  • Complete necessary financial audits Establishes and maintains applicable preventive maintenance programs to protect the physical assets of the hotel.
  • Inspect the property for organization and cleanliness. Resolve whenever possible and communicate larger issues or anything that might impact the long-term viability of the property to the CEO Learn all relevant systems, including the GPM, PMS, all HR and Accounting tools, guest communication tools, and be ready to train your team Lead all key property issues including capital projects, customer service and refurbishment. Responsible for the preparation, presentation and subsequent achievement of the hotel’s annual Operating Budget, Marketing & Sales Plan and Capital Budget. Developing improvement actions, carry out costs savings.
  • A strong understanding of P&L statements and the ability to react with impactful strategies Closely monitor the hotels business reports on a daily basis and take decisions accordingly.
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate. Maximizing room yield and hotels / resort revenue through innovative sales practices and yield management programs.
  • Manage and develop the Hotel Executive team to ensure career progression and development. Be accountable for responsibilities of department heads and take ownership of all guest complaints. Respond to audits to ensure continual improvement is achieved. Corporate client handling and take part in new client acquisition along with the sales team whenever required.
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards.

For Lilac Hotels, Kumbakonam

IT Executive: (Job ID: 4251)
  • Responsible for overseeing and handling network configuration, Servers, set up periodic scheduled back up
  • Responsible for smooth functioning of the PMS, point of sale, other modules like MMS, accounts etc. and provide support for any issues that may arise.
  • Trouble shoot by way of remote access.
  • Familiar with working and setting up Call Centre operations, call workflows, App based dialers, reports and MIS
  • Set up and maintain all VPN connections for remote accessing the system at a location.
  • Ability to troubleshoot hardware and software problems.
  • Should be capable of doing Root Cause Analysis on a problem.
  • Must know the Network fundamentals, general network setup and device configuration.
  • Good knowledge of server hardware, Disk storage technology, I/O devices.
  • Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
  • Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
  • Proficient with provisioning MySQL instances and data migration
  • Ensure performance, security, and availability of databases
  • Prepare documentations and specifications
  • Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
  • Background in highly available systems and image capture/management systems.
  • Extensive knowledge on Active Directory, Management and Implementations.
  • Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
  • Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
  • Prepare Policy & Procedures for the IT Department and for the user department.
  • Managing Disaster Recovery Process and ensuring regular daily backup is taken.
  • Antivirus setup and day to day support.
  • Able to plan, assign and take the report from the IT team.
  • Maintains a system error / progress logbook and deals with reported problems.
  • Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
  • Monitors and maintains proper inventory of hardware and software license.
  • Is aware of IT Security Policies and ensures implementation through regular staff training.
  •  
Accomodation Manager (Job ID: 4215)
  • To organise and supervise staff in the cleaning of Guest rooms, corridors, stairs, public areas, toilets, staff changing rooms, linen room and storage rooms.
  • Report any maintenance faults and ensure that they are actioned.
  • Record any lost property in the relevant lost property book. Lock the property away in designated safe area.
  • To ensure that guest dry cleaning is dealt with according to standards.
  • Liaise with Reception on room occupation for that night.
  • Ensure that any special requirements, e.g. Extra beds, cots, etc. are adhered to.
  • Check every room when completed ensuring that it has been serviced to agreed standards.
  • Record all rooms status • Review the report on any complaints and/or compliments with the Duty Manager. • Report all accidents in Incident reporting
  • To attend the HOD’s daily meeting , as well as any other meeting(s) relevant to the Front office and Housekeeping department.
  • Report any suspicious behavior, damage, missing equipment and keys to General Manager.
  • Have a personal caring attitude towards guests and staff at all times.
  • Store and receive all cleaning materials and goods relevant to the Housekeeping Department according to the regulations laid down.
  • To maintain staff moral and create a good working atmosphere.
  • Ensure good working relationships with other departments and Management.
  • Complete rosters and attendance forecasts in advance saying in line with hotel budget.
  • Assist in the recruitment of staff.
  • Assist in the training and recording of training according to the Hotel and departmental training plan.
  • To have full knowledge of, and be able to act upon the Fire Procedures as laid down in the Hotel Fire Plan and in accordance with the Fire Precautions Act. To ensure all staff in Housekeeping and Front office departments comply with Hotel Policy regarding uniform and personal hygiene.
  • To be aware of the day’s business both in Room Occupancy, Special Requirements and VIP needs.
  • Liaise with Reception regarding Room moves, VIP guests, Special Needs and act on any information given.
  • Issue keys, room lists, house assistant check lists and cleaning schedules to housekeeping staff at the beginning of shift and collect and check them at end of shift.
  • Check all work given to the Room Assistants, Linen Porters, and Maintenance throughout the day to ensure standards are being adhered to.
  • Excellent Knowledge on of how to inspect properties.
  • Maintain a par stock levels of stationary, linen and amenity requirements in order to ensure consistency in standards.
  • Knowledge of local and company hygiene, health and safety regulations
  • Developing and utilizing check lists for regular preventative maintenance.
  • Developing and utilizing check lists for regular cleaning and upkeep.
  • Conduct meetings and training sessions as and when required.
  • Interview, hire, train, and at times take disciplinary actions on staff members.
  • To assist in the development and writing of Housekeeping departmental standards and improved processes.
  • To actively train all staff to the standards laid down in the Training Manual and monitor their work performance.
  • Monitor staff performance to ensure that guests are happy and that the hotel is well run
  • Minimize wastage of materials and energy through careful monitoring of staff.
  • Train staff on answering guest enquires about hotel policies and services.
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards. 
Assistant Food & Beverage Manager : (Job ID 4259)
  • Works closely with EAM/ F&B Manager on planning the Day to day F&B Opearations.
  • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards
  • Preserve excellent levels of internal and external customer service
  • Design exceptional menus, purchase goods and continuously make necessary improvements
  • Plan & execute the operations of the F&B Department
  • Ensure that the company and statutory hygiene standards are maintained in all areas.
  • Plan for department budget and review forecast on revenue and expenditure on monthly basis
  • Analyze and submit month-end reports and identify deviation from business plan goals
  • Participate in management meetings to review progress towards achievement of business plan goals and develop the annual business plan related for the Department.
  • Plan, implement and measure profit enhancement programs by working with the kitchen & Marketing Department. Prepare & submit post-mortem promotion report to Management upon completion of promotion
  • Implement and maintain control measures to ensure that food & beverage costs, productivity, labour costs and operating supply costs for the outlet is in line with budget
  • Track stock levels of food, supplies, and equipment, forecast needs, and oversee ordering as necessary
  • Take ownership of budgets and cost control methods to minimize expenses
  • Address Guest needs, comments, and complaints
  • Adhere to and enforce employee compliance with health, safety, and sanitation standards
  • Ensure all employees are working within outlined operating standards
  • Identify customers needs and respond proactively to all of their concerns
  • Lead F&B team by attracting, recruiting, training and appraising talented personnel
  • Establish targets, KPI’s, schedules, policies and procedures
  • Provide a two way communication and nurture an ownership environment with emphasis in motivation and teamwork
  • Appraise staff performance and provide feedback to improve productivity
  • Control operational costs and identify measures to cut waste
  • Create detailed reports on weekly, monthly and annual revenues and expenses
  • Promote the brand in the local community through word-of-mouth and F&B events
  • Explores ways to reach a broader audience (e.g. discounts and social media ads)
  • Implement policies and protocols that will maintain future F&B operations
  • Responsible for adherence to the Food Safety and Cov-Safe Hygiene Standards 

For Lilac Hotels, Guruvayur

IT Executive: (Job ID: 5292)
  • Responsible for overseeing and handling network configuration, Servers, set up periodic scheduled back up
  • Responsible for smooth functioning of the PMS, point of sale, other modules like MMS, accounts etc. and provide support for any issues that may arise.
  • Trouble shoot by way of remote access.
  • Familiar with working and setting up Call Centre operations, call workflows, App based dialers, reports and MIS
  • Set up and maintain all VPN connections for remote accessing the system at a location.
  • Ability to troubleshoot hardware and software problems.
  • Should be capable of doing Root Cause Analysis on a problem.
  • Must know the Network fundamentals, general network setup and device configuration.
  • Good knowledge of server hardware, Disk storage technology, I/O devices.
  • Skilled in usage of system level profiling tools and network monitoring systems to aid in application performance profiling.
  • Knowledge of network infrastructure, including CAT5/6 cabling, wireless networks, network switches, WAN/LAN, domain controller, Active Directory, firewall and VPN applications.
  • Proficient with provisioning MySQL instances and data migration
  • Ensure performance, security, and availability of databases
  • Prepare documentations and specifications
  • Handle common database procedures, such as upgrade, backup, recovery, migration, etc.
  • Background in highly available systems and image capture/management systems.
  • Extensive knowledge on Active Directory, Management and Implementations.
  • Prepare & Implement Preventive Maintenance Schedule for all IT hardware & Software.
  • Manage leadership in the establishment of project scope, technical strategy, cost, budget and staff support requirements with new IT initiatives.
  • Prepare Policy & Procedures for the IT Department and for the user department.
  • Managing Disaster Recovery Process and ensuring regular daily backup is taken.
  • Antivirus setup and day to day support.
  • Able to plan, assign and take the report from the IT team.
  • Maintains a system error / progress logbook and deals with reported problems.
  • Responsible to ensure that IT Audit points are implemented as per relevant Standard operating Procedures.
  • Monitors and maintains proper inventory of hardware and software license.
  • Is aware of IT Security Policies and ensures implementation through regular staff training.
Materials Executive : (Job ID: 5327)
  • Monitor vendors for quality, service and price through standard purchasing specifications.
  • Obtain competitive quotations for hotel requirements and ensure that the best product is sourced and purchased.
  • Calls for quotations for any items costing more than a certain amount (As per company policy) and inquire into prices from various suppliers.
  • Sourcing of Vendors and Establish contracts to ensure reduced pricing for all operating areas of the hotel following the set process.
  • Coordinate and Receive market list from the Executive Chef on a daily basis and arranges for delivery of those items daily.
  • Ensures that all authorised or approved purchase orders are sent to their respective suppliers/vendors for delivery purposes on a daily basis.
  • Ensures & verifies that quotations are regularly updated and supplier’s new current price lists are maintained.
  • Supports efficient operation of the Purchasing Department in all aspects.
  • Research and identify new products and services for the hotel in the market.
  • Checks, explain if needed and approves delivered items discrepancy report issued by cost control regarding price and quantity order variances.
  • Verify the ‘pending orders’ report on a daily basis, and all pending orders are checked and verified regularly.
  • On a daily basis prepare the list of to be cancelled orders and sent to accounts for deletion, with appropriate reasons.
  • Issues regularly slow moving item lists. Responsible for monitoring slow moving and dead stock as well as keeping the stock levels in accordance with operational needs.
  • Identifies items for standing orders utilising vendor’s logistics for regular deliveries to the hotel based on approved highly consumed items.
  • Ensures validity of items available, force issue obsolete items and follows up on action taken for disposal.
  • Verifies that all documentation and proper quotations are maintained and filed according to Policy and Procedure requirements.
  • Approves all storeroom re-order requests, verifying quantities within the established Min/Max stock levels.
  • Responsible for all purchasing functions, quotations, quality and availability.
  • Responsible for physical control of all store items until issued, fully documented under strict control procedures (key control, timing schedule, authorised issue requests).
  • Responsible for maintaining logical storeroom inventory levels operationally needed.
  • Spot checks storeroom requests if properly maintained, verifies quantity requested and issued, proper items received by signatories & ID availability.
  • Spot-checks entered system quotations, period validity quotes locked by, etc.
  • Ensures that the suppliers follow the rules relating to the hygiene of goods delivered.
  • Keeps all records in a way that they can be checked at any time for information or audit purposes.
  • Liaison with the Materials Manager, Purchasing Coordinator, Receiving Agent, Stores Team leader and F&B Cost Controller.
  • Maintains all documents, files and listings up-to-date and performs his duties in the most efficient manner.
  • Responsible for ensuring that all areas under Materials are secure, organized and clean.
  • Willing to work a flexible schedule in order to accomplish all major responsibilities and tasks.

For Lilac Hotels, 5th Block Jayanagar, Bangalore

Hotel Manager : (Job ID: 4061)

The Manager of Operations is responsible for overseeing all aspects of the hotel’s daily operations, with a focus on delivering a superior guest experience while maintaining cost-effective and efficient processes. This role requires strong leader.

  • Recruit, train, and manage a diverse team of operational staff.
  • Foster a positive and collaborative work environment.
  • Set performance standards and conduct regular evaluations. 2. Guest Satisfaction:
  • Ensure the highest level of guest satisfaction by addressing guest concerns and resolving issues promptly.
  • Monitor guest reviews and feedback, implementing improvements as needed. 3. Operations Management:
  • Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food service (if applicable).
  • Develop and implement efficient operational procedures to optimize guest services.
  • Monitor and manage room inventory and rates to maximize revenue. 4. Financial Management:
  • Develop and manage the hotel’s operational budget.
  • Control expenses and cost-effectively manage resources.
  • Implement cost-saving initiatives without compromising quality. 5. Quality Assurance:
  • Maintain high cleanliness and maintenance standards throughout the hotel.
  • Ensure compliance with all safety and health regulations.
  • Conduct regular quality checks to ensure consistency in service. 6. Vendor and Supplier Relations:
  • Manage relationships with vendors and suppliers to negotiate favourable contracts and ensure timely deliveries.
  • Monitor supplier performance and quality of goods and services. 7. Guest Services and Amenities:
  • Identify opportunities to enhance guest services and amenities to meet and exceed guest expectations.
  • Coordinate with relevant departments to execute improvements. 8. Reporting and Analysis:
  • Generate regular reports on key performance indicators and operational metrics.
  • Analyse data to identify trends and opportunities for improvement.

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